Amy Gallardo
Leesville ,TX
Summary
Accomplished medical administrative professional with over 20 years in healthcare. Expert in managing front office operations, credentialing and contracting healthcare providers, and ensuring compliance with insurance regulations. Strong experience in patient-facing roles and backend operations, with a focus on provider credentialing and contracting.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Assistant Manager
Gold Star Finance
Seguin, Texas
02.2026 - Current
- Managed daily branch operations for consumer lending and customer service at finance office.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer issues with professional communication and careful judgment.
- Assisted customers with account questions, payment plans, and financing options.
- Monitored delinquent accounts and supported collection follow-up activities.
- Ensured compliance with safety regulations and company policies.
Contracting & Credentialing Specialist
Private Medical Company
Manchaca, Texas
07.2021 - 01.2026
- - Manage contracting and credentialing of healthcare providers across multiple insurance carriers
- - Maintain accurate and up-to-date provider information in CAQH and insurance databases
- - Ensure providers' licenses and insurance documents are current and on file
- - Served as liaison between providers and insurance companies to facilitate effective communication and resolve issues.
- Verified licenses and certifications of healthcare providers to ensure adherence to regulatory standards.
- Monitored and tracked expiration dates for provider licenses and registrations to ensure continuous compliance.
- Updated credentialing database with accurate provider and practice information.
Loan Officer
Western Finance
Gonzales, Texas
07.2017 - 07.2021
- Evaluated consumer loan applications for Western Finance customers.
- - Ensured complete and accurate loan paperwork to facilitate timely approvals
- - Verified customer identification and documentation for accurate loan processing
- - Collected and verified income documents to assess borrower eligibility.
- Explained loan terms, payment options, and lending requirements.
- - Delivered exceptional customer service while maintaining confidentiality and compliance
- - Processed customer payments in cash and checks at the front desk., including receiving payments and disbursing loan funds via check or cash
Contracting & Credentialing / Front Office Manager
Medical Clinic
09.2005 - 07.2017
- - Supervised 9 staff across 3 clinics as Front Office Manager, ensuring smooth operations and quality patient service
- - Trained front office staff in phone etiquette, insurance verification, and form completion
- Advanced to credentialing and contracting role, managing provider documentation and insurance setup
- Maintained all records as accurate, current, and compliant with regulations
Education
GED -
Gonzales Victoria College
Gonzales, TXSkills
- - Consumer Loan Processing
- - Branch Operations Management
- - Regulatory Compliance
- - Insurance databases
- - Front Office Operations
- - Cash handling
- - Staff training
- - Office software
- - Customer Service
- Regulatory Compliance
Personal Information
Title: Front Office Staff / Intake Coordinator
Certification
- - Notary Public, State of Texas
- Active: 2017-08 2025-08 (Renewal in process)
Timeline
Assistant Manager
Gold Star Finance
02.2026 - Current
Contracting & Credentialing Specialist
Private Medical Company
07.2021 - 01.2026
Loan Officer
Western Finance
07.2017 - 07.2021
Contracting & Credentialing / Front Office Manager
Medical Clinic
09.2005 - 07.2017
GED -
Gonzales Victoria College