Amy Garcia
Crowley,TX
Summary
Experienced logistics coordinator with strong track record in optimizing dispatch operations and ensuring timely deliveries. Known for effective communication and problem-solving skills, fostering team collaboration, and adapting to changing priorities seamlessly. Expertise in route planning, fleet management, and resource allocation, consistently driving operational efficiency and achieving results. Dependable and focused on maintaining high standards of performance and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Dispatcher
Polk Mechanical Co.
01.2025 - 10.2025
- Coordinated transportation logistics for multiple clients, ensuring timely deliveries and optimal routing.
- Monitored real-time dispatch operations using advanced tracking systems to enhance efficiency and responsiveness for up to 35 HVAC, plumbers and special projects technicians throughout the State of Texas.
- Developed training programs for new dispatchers, fostering a collaborative team environment and improving overall performance.
- Implemented process improvements that reduced wait times and increased customer satisfaction ratings across service operations.
Commercial Service Coordinator
Toms Mechanical - Commercial
04.2007 - 01.2025
- Coordinated schedules for multiple technicians, ensuring optimal coverage during peak hours. Planned and coordinated inspection schedules of over 100 annual customer quarterly maintenance programs.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from customers.
- Acquired equipment, parts inventory and organized materials and supplies to support field technician operations.
- Supported senior managers and department leaders by completing projects and problem resolution under tight schedule demands.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry standards and best practices.
Education
GED -
Carrizo Springs High School
Carrizo Springs, TXMoorehead Community College
Skills
- Industry Expertise
- Excellence in Customer Service
- Self Motivated with Time Management Skills
- Attention to Detail
- Leadership Skills with Excellent Communication
- Problem-solving and Multitasking Abilities
- Reliability with Teamwork and Collaboration Abilities
- Organizational Skills
- Client Relationship Building
- Computer Literacy in Microsoft Office
- Staff Training and Development
Timeline
Senior Dispatcher
Polk Mechanical Co.
01.2025 - 10.2025
Commercial Service Coordinator
Toms Mechanical - Commercial
04.2007 - 01.2025
Moorehead Community College
GED -
Carrizo Springs High School