Jaime Johnson
Lincoln,NE
Summary
Dynamic Senior Dispatcher with extensive experience at Lincoln Police Department, excelling in incident record management and critical thinking. Achieved reduced emergency response times through improved dispatch coordination and enhanced customer relations. Proven ability to foster teamwork and maintain compliance with regulations while prioritizing service excellence in high-pressure environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Dispatcher
Lincoln Police Department
03.2002 - Current
- Ensured compliance with local, state, and federal regulations regarding dispatcher duties, maintaining up-to-date knowledge through ongoing training sessions and industry research.
- Reduced response times for emergency calls with improved dispatch procedures and coordination.
- Negotiated contracts with transportation providers, securing favorable terms that benefitted both parties while maintaining budgetary guidelines.
- Implemented quality control measures to maintain high standards in customer service and dispatch operations.
- Coordinated emergency response efforts during natural disasters or other crisis situations, working closely with relevant authorities to ensure prompt resolution and minimize negative impacts on service levels rendered to affected customers.
- Enhanced employee satisfaction by addressing concerns, providing support, and fostering a positive work environment within the dispatch team.
- Maintained detailed records of all dispatch activities, allowing for easy review and analysis of performance metrics.
- Established open lines of communication between field personnel and management staff through regular meetings or conference calls discussing pertinent topics impacting daily operations at regional levels where appropriate.
- Spearheaded process improvements aimed at reducing paperwork burdens associated with outdated manual systems still employed in certain locations throughout the company''s network footprint nationwide.
- Streamlined dispatch processes by implementing efficient routing and communication strategies.
- Maintained updated and detailed records of calls in physical and electronic database.
Waitress Trainer
Watering Hole
08.2001 - 03.2002
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Hairstylist
Paul Mitchell Systems
04.2001 - 09.2001
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Education
No Degree - English Composition
University of Nebraska, Lincoln
Lincoln, Nebraska, NENo Degree - General Studies
Southeast Community College
Lincoln, Nebraska, NECosmetology License -
College of Hair Design
Lincoln, NESkills
- Incident Record Management
- Route planning
- Strong Interpersonal Communication
- Policy compliance
- Dispatch software
- Geographical expertise
- Scheduling expertise
- Service Excellence
- Critical Thinking and Problem Resolution
- Prioritization and Scheduling
- Multitasking and organization
- Prioritizing calls
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Dispatch coordination
- Customer relations
- Data entry
- Stress tolerance
- Customer relationship management
- Map reading
- Conflict resolution
- Dispatching field personnel
- Record keeping
- Emergency protocols
Certification
NCIC
EMD
CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Dispatcher
Lincoln Police Department
03.2002 - Current
Waitress Trainer
Watering Hole
08.2001 - 03.2002
Hairstylist
Paul Mitchell Systems
04.2001 - 09.2001
No Degree - English Composition
University of Nebraska, Lincoln
No Degree - General Studies
Southeast Community College
Cosmetology License -
College of Hair Design
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