Scott Ayotte
Westcliffe,CO
Summary
Experienced Emergency Services Dispatcher skilled in coordinating emergency responses and facilitating life-saving assistance. Demonstrated ability to manage high-pressure situations and ensure effective communication among emergency services. Proven impact through decisive action and efficient resource allocation during critical incidents.
Overview
1
1
Certification
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Emergency Services Dispatcher
Custer County Sheriff's Office
Westcliffe, Colorado
06.2016 - 10.2020
- Answered emergency calls for Custer County Sheriff's Office and relayed urgent information
- Dispatched law enforcement units using radio systems and emergency procedures
- Coordinated with deputies, fire crews, and medical responders during incidents
- Monitored multiple radio channels for field updates and officer requests
- Verified caller locations, contact details, and incident information quickly
- Managed multiple incoming lines, prioritizing calls based on severity for efficient response.
- Received and processed emergency and non-emergency calls from the public, providing assistance.
- Entered incident details into dispatch records and computer systems
- Maintained accurate records of all calls received, including nature of incident, disposition, response time.
Resolution Team Lead
Xerox
Greeley, Colorado
07.2012 - 04.2016
- Directed resolution team workflow for Xerox customer service cases
- Managed escalated complaints through CRM and case tracking systems
- Developed and implemented processes to ensure resolution of customer issues in a timely manner.
- Coordinated with support groups to resolve billing and account issues
- Reviewed queue activity and assigned cases to agents based on skill sets and workloads to optimize case resolution
- Coached team members on service standards and call handling to enhance customer interactions and satisfaction
- Identified training needs within team and developed learning plans to elevate staff knowledge and capabilities.
Corporate Training Manager
Marietta Corporation
Cortland, New York
07.1993 - 01.2008
- Led corporate training initiatives for Marietta Corporation manufacturing and office teams in Cortland, NY as well as Olive Branch, MS, Chicago, Long Beach, CA and Mississauga, ON.
- Coordinated leadership development workshops for supervisors and managers.
- Delivered compliance training on safety, conduct, and company policies.
- Developed onboarding materials for new hires across departments.
- Evaluated training needs with department leaders and business partners.
- Conducted needs assessments to identify training requirements.
- Updated curriculum to match Marietta Corporation procedures and standards.
- Advised management on best practices related to employee development initiatives.
- Organized and facilitated on-site workshops, seminars, and conferences.
Education
Certificate - Licensed Practical Nurse
OCM BOCES
Cortland, New York 01.2008 - 09.2009
Skills
- Computer-aided dispatch
- Radio dispatching
- Incident record management
- Call triage
Certification
- Colorado Emergency Medical Dispatcher
- Certified LPN
- P&G 19 Key Elements
- Certified Trainer - GMP Institute
- Leadership Development
References
References available upon request.
Timeline
Emergency Services Dispatcher
Custer County Sheriff's Office
06.2016 - 10.2020
Resolution Team Lead
Xerox
07.2012 - 04.2016
Certificate - Licensed Practical Nurse
OCM BOCES
01.2008 - 09.2009
Corporate Training Manager
Marietta Corporation
07.1993 - 01.2008