Job Search Status
Open to workDesired Job Title
Dispatcher, Cashier, Data EntryWork Type
Part TimeFull TimeLocation Preference
RemoteHybridLocation: St Louis, MO
Open to relocation: No
Open To Work
Kimberly Boyd
Maryland Heights,MO
Work Preference
Summary
Customer-focused professional experienced in delivering service within fast-paced environments. Demonstrates strong communication, organization, and problem-solving skills while managing priorities with accuracy. Skilled in handling confidential information, assisting customers, and coordinating services. Committed to fostering a positive workplace and enhancing customer experiences.
Overview
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1
Language
Work History
Emergency Services Dispatcher
Spire Energy Resources
St Louis, MO
2003 - 2024
- Showcased proficiency in tasksvided outstanding customer service by assisting customers with emergency and non-emergency service calls.
- Coordinated service requests and communicated clearly with technicians to ensure timely responses.
- Maintained accurate records and updated confidential customer information in computerized systems.
- Prioritized multiple tasks in a fast-paced environment while maintaining attention to detail.
- Worked closely with supervisors and team members to coordinate daily operations,
- Demonstrated professionalism and sound judgment when handling sensitive situations.
911 Emergency Dispatcher
Clayton Police Department and Fire
Clayton, MO
1990 - 2003
- Received and prioritized emergency calls, assessing situations to dispatch appropriate response units.
- Monitored radio communications, coordinating with police and fire personnel during critical incidents.
- Utilized computer-aided dispatch systems to track unit locations and status in real-time.
- Maintained detailed logs of all incoming calls and responses, ensuring accurate documentation for future reference.
- Answered high-volume incoming calls providing calm, professional customer service.
Education
Associate of Arts - Marketing And Management
Fontbonne University
Clayton, MOSkills
- Crisis management
- Information gathering
- Situational awareness
- Computer-aided dispatch
- Computer Skills
- Typing speed
- Crisis management
- Attention to detail
- Organization
- Teamwork
- Memory retention
- Patience and tolerance
Languages
English
Native or Bilingual
Timeline
Emergency Services Dispatcher
Spire Energy Resources
2003 - 2024
911 Emergency Dispatcher
Clayton Police Department and Fire
1990 - 2003
Associate of Arts - Marketing And Management
Fontbonne University