Sage Blount
Harrison
Summary
Proficient in coordinating emergency responses and managing crisis communication. Demonstrated ability to enhance operational integrity and customer experience through effective recordkeeping, data-driven decision-making, and strategic resource management.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
Emergency Services Dispatcher
New York City Housing Authority
Long Island City
02.2025 - Current
- Coordinated communications with mobile units, drivers, and emergency personnel to enhance operational effectiveness.
- Prioritized service calls to enhance resource allocation and response times.
- Monitored unit status during call responses, updating field personnel accordingly.
- Maintained detailed records of dispatched services and responses, ensuring accountability and accuracy in operations.
- Drafted daily activity reports for supervisor review, summarizing key activities and insights.
Administrative Clerk
PSEG
Newark
03.2022 - 02.2025
- Maintained accurate and current client information in company database, supporting effective communication.
- Performed data entry to update client records in databases.
- Conducted audits to ensure compliance with company policies, enhancing operational integrity.
- Generated monthly performance reports to track progress towards organizational objectives, facilitating data-driven decision-making.
Amazon Delivery Driver
Interstate Logistics Group, LLC
Kearny
11.2021 - 03.2022
- Delivered Amazon packages accurately and on time, ensuring safety and efficiency while upholding high customer service standards.
- Updated customers on delivery status and resolved issues promptly to improve overall customer experience.
- Recorded delivered packages and shipments accurately, including tracking numbers and customer signatures, to ensure accountability and enhance customer satisfaction.
Call Center Representative
The Results Companies
Jacksonville
02.2020 - 05.2020
- Identified customer needs and provided personalized solutions, resulting in improved customer satisfaction scores.
- Displayed positive and empathetic attitude towards customers, creating a more supportive service environment.
- Managed sensitive customer information with professionalism and confidentiality, ensuring customer trust and security.
Security Agent
Aegis Security
Montclair
07.2019 - 02.2020
- Identified and resolved security issues and potential risks, enhancing safety and protection of premises and personnel.
- Identified and resolved security issues, improving safety and protection for premises and personnel.
- Assisted clients and visitors by answering questions and providing directions, fostering a welcoming environment.
Customer Service Representative
ContactUS Communications
Jacksonville
06.2018 - 03.2019
- Consistently achieve and exceed customer satisfaction targets through effective communication and resolution of customer issues.
- Assisted customers in troubleshooting technical issues with electronic devices, resulting in improved user experience and satisfaction.
- Maintained professionalism and followed company policies in customer interactions, building strong customer loyalty and trust.
Sales Associate
Walgreens
Charlotte
09.2017 - 07.2018
- Cultivated customer relationships to identify needs and offer tailored product recommendations.
- Acquired in-depth knowledge of products and services to enhance customer support.
- Organized and maintained sales floor to create a welcoming shopping environment.
Crew Member
Taco Bell
Jacksonville
01.2016 - 02.2017
- Developed training program for new crew members on Taco Bell's policies and procedures, ensuring consistent service quality.
- Streamlined workflow to increase service speed and improve customer satisfaction.
- Maintained cleanliness and sanitation standards in dining area, ensuring safe and enjoyable experience for customers.
Education
Some College (No Degree) -
Jacksonville High School
Jacksonville, NCSkills
- Incident coordination
- Emergency call handling
- Crisis management
- Crisis communication
- Resource allocation
- Report creation
- Recordkeeping
- Problem solving
- Team leadership
Certification
SORA, Guard Card
Personal Information
Timeline
Emergency Services Dispatcher
New York City Housing Authority
02.2025 - Current
Administrative Clerk
PSEG
03.2022 - 02.2025
Amazon Delivery Driver
Interstate Logistics Group, LLC
11.2021 - 03.2022
Call Center Representative
The Results Companies
02.2020 - 05.2020
Security Agent
Aegis Security
07.2019 - 02.2020
Customer Service Representative
ContactUS Communications
06.2018 - 03.2019
Sales Associate
Walgreens
09.2017 - 07.2018
Crew Member
Taco Bell
01.2016 - 02.2017
Some College (No Degree) -
Jacksonville High School