Sara Ivan
Monaca,PA
Summary
Detail-oriented professional skilled in multitasking and crisis management. Over 20 years of experience in emergency services and public safety, committed to enhancing community awareness and delivering reliable dispatch support.
Overview
27
27
years of professional experience
Work History
Emergency Services Dispatcher
Beaver County
Ambridge, PA
05.2005 - Current
- Operated communication systems to relay emergency information to responders.
- Assisted in gathering and documenting critical data during emergency calls.
- Monitored radio communications for updates on active incidents.
- Provided support in maintaining accurate incident logs and reports.
- Learned emergency protocols to ensure proper response procedures were followed.
- Engaged in ongoing training to improve dispatch skills and knowledge of systems.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Educated community members/school students on importance of 911 usage as part of public awareness.
- Assisted callers in emergency situations with appropriate information and support.
Police Secretary
Hopewell Police Department
Hopewell, PA
02.2001 - 09.2007
- Managed scheduling and coordination of appointments for departmental staff.
- Processed incoming communications, via telephone, radio, and walk-ins.
- Maintained accurate filing systems for sensitive police documents and records.
- Assisted in preparation of departmental reports.
Security Officer
Preit Services
Monaca, PA
04.2000 - 05.2005
- Trained new personnel on security protocols and emergency response procedures.
- Collaborated with local law enforcement to enhance safety measures across properties.
- Developed reports detailing daily activities, incidents, and safety concerns for management review.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Sales Associate
Toys"R"Us
Monaca, PA
09.1998 - 03.1999
- Processed transactions efficiently, handling cash and electronic payments accurately.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate - Criminal Justice
Community College Beaver County
Monaca, PASkills
- Patience and tolerance
- Information gathering
- Memory retention
- Typing speed
- Geographical expertise
- Teamwork and collaboration
- Problem-solving
- Works Well Under Pressure
- Basic life support
- Critical thinking
- Computer skills
- Active listening
- Verbal and written communication
- Decision-making
- Computer-aided dispatching
- Information documentation
- Police and fire procedures
- Stress tolerance
- Map reading skills
- Data entry proficiency
- Crisis management
- Call management
- EMS dispatch
- Emergency medical instruction
- Multitasking and prioritization
- Attention to detail
- Call prioritization
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- CPR and first aid
- NCIC database
- First aid knowledge
- Conflict resolution
- Computer literacy
- Emergency medical dispatch (EMD)
- Professionalism
- Good judgment
- Criminal justice knowledge
- Assistant JTAC/JNET
- PIO- public information officer
Timeline
Emergency Services Dispatcher
Beaver County
05.2005 - Current
Police Secretary
Hopewell Police Department
02.2001 - 09.2007
Security Officer
Preit Services
04.2000 - 05.2005
Sales Associate
Toys"R"Us
09.1998 - 03.1999
Associate - Criminal Justice
Community College Beaver County
Letters of Commendation
I have received Letters of Commendation from several Police Departments for my involvement in assisting them in emergency situations that lead to the apprehension of suspects.