Kailyn Clark

Calais

Summary

Dynamic Emergency Services Dispatcher with proven expertise at Barre City Police Department, adept at critical thinking and problem-solving under pressure. Skilled in data entry and maintaining confidentiality, I effectively managed high-stress situations, ensuring timely and accurate dispatch of emergency services while prioritizing caller needs and safety.

Overview

years of professional experience

Work History

Emergency Services Dispatcher

Barre City Police Department

07.2021 - Current

Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Used specialized software to track and maintain case incident numbers and logs.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Handled sensitive information discreetly while maintaining confidentiality in accordance with HIPAA regulations.

Education

Twinfield Union School

Marshfield, VT

06-2020

No Degree - Medical Professions

Central Vermont Career Center

Barre, Vermont

05-2020

Skills

Information gathering
Typing speed
Patience and tolerance
Problem-solving
Works Well Under Pressure
Basic life support
Critical thinking
Decision-making

Data entry
Police and fire procedures
Stress tolerance
EMS dispatch
Police department procedures
Multitasking and prioritization
Time management

Timeline