Kailyn Clark
Calais
Summary
Dynamic Emergency Services Dispatcher with proven expertise at Barre City Police Department, adept at critical thinking and problem-solving under pressure. Skilled in data entry and maintaining confidentiality, I effectively managed high-stress situations, ensuring timely and accurate dispatch of emergency services while prioritizing caller needs and safety.
Overview
4
4
years of professional experience
Work History
Emergency Services Dispatcher
Barre City Police Department
15 Fourth St Barre VT, 05641
07.2021 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Handled sensitive information discreetly while maintaining confidentiality in accordance with HIPAA regulations.
Education
Twinfield Union School
Marshfield, VT06-2020
No Degree - Medical Professions
Central Vermont Career Center
Barre, Vermont 05-2020
Skills
- Information gathering
- Typing speed
- Patience and tolerance
- Problem-solving
- Works Well Under Pressure
- Basic life support
- Critical thinking
- Decision-making
- Data entry
- Police and fire procedures
- Stress tolerance
- EMS dispatch
- Police department procedures
- Multitasking and prioritization
- Time management
Timeline
Emergency Services Dispatcher
Barre City Police Department
07.2021 - Current
Twinfield Union School
No Degree - Medical Professions
Central Vermont Career Center