Shanel Benford
Shaker Heights,OH
Summary
Attentive Police Dispatcher bringing nearly 2 years of experience prioritizing emergency calls to dispatch appropriate services. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and multi-band police radio. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
8
8
years of professional experience
Work History
Emergency Services Dispatcher
Cleveland State University Police Department
07.2022 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Used specialized software to track and maintain case incident numbers and logs.
- Reduced caller stress levels by maintaining a calm demeanor during high-pressure situations.
- Promoted a culture of teamwork within the dispatch center, fostering strong working relationships among colleagues.
- Supported fellow dispatchers during peak call times, ensuring all calls were answered promptly and efficiently.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Warehouse Worker
Amazon
10.2021 - 06.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
Pharmacy Technician
Walgreens Pharmacy
09.2018 - 03.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
Cashier
Chic-Fil-A
05.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Host
Bob Evans
04.2016 - 04.2017
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
No Degree - Dispatch Academy
Tri-C Community College
Parma Heights, OH06.2022
High School Diploma -
Warrensville Heights High School
Warrensville Heights, OH05.2018
Skills
- Patience and Tolerance
- Information Gathering
- Memory retention
- Typing Speed
- Assertiveness
- Teamwork and Collaboration
- Problem-Solving
- Works Well Under Pressure
- Critical Thinking
- Computer Skills
- Computer-aided dispatching
- Information Gathering and Relay
- Leads Certified
Timeline
Emergency Services Dispatcher
Cleveland State University Police Department
07.2022 - Current
Warehouse Worker
Amazon
10.2021 - 06.2022
Pharmacy Technician
Walgreens Pharmacy
09.2018 - 03.2021
Cashier
Chic-Fil-A
05.2017 - 07.2018
Host
Bob Evans
04.2016 - 04.2017
No Degree - Dispatch Academy
Tri-C Community College
High School Diploma -
Warrensville Heights High School
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