Luis George
Spring,Texas
Summary
Dynamic Loss Prevention Associate with a proven track record at Burlington, enhancing risk management strategies and developing impactful training seminars. Bilingual in Spanish, I excel in strategic problem-solving and incident record management, driving improvements in loss control and fostering a culture of safety and compliance across multiple locations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Loss Prevention Associate
Burlington
12.2023 - 04.2025
- Consulted with store managers on bases to perform loss investigations.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
Closing Manager
BlueWave Express CarWash
03.2021 - 10.2023
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Directed, organized and controlled closing functions for sites in multiple states.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
Culinary/Dishwasher Supervisor
TopGolf
06.2019 - 01.2021
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Education
High School Diploma -
Klein Oak HS
Spring, TX06-2019
Skills
- Bilingual Spanish Translation
- Risk management strategies
- Access control measures
- Incident Record Management
- Surveillance techniques
- Complaint resolution
- Multi-task management
- Transaction finalization
- Strategic problem-solving
- Strategic decision-making
- Inbound and outbound calling
- Product sales enhancement
- Service standard compliance
Accomplishments
- Supervised team of 15 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Resolved product issue through consumer testing.
Certification
- Sales Manager Certificate
- CSP - Certified Sales Professional
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Associate
Burlington
12.2023 - 04.2025
Closing Manager
BlueWave Express CarWash
03.2021 - 10.2023
Culinary/Dishwasher Supervisor
TopGolf
06.2019 - 01.2021
High School Diploma -
Klein Oak HS
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