Amy Gardner
Woodbridge,VA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
8
8
years of professional experience
Work History
Shift Leader
Securitas Critical Infrastructure Services, Inc.
07.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted performance reviews and provided staff with feedback and guidance.
- Provided ongoing training for new hires, fostering positive team atmosphere that encouraged growth and development.
- Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
BOH Line Cook
Matchbox
09.2019 - 06.2020
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
- Consistently met high volume demands while maintaining impeccable quality control standards for all dishes prepared.
- Enhanced kitchen efficiency by streamlining food preparation processes and organizing workstations for optimal performance.
- Safely operated kitchen equipment, minimizing accidents and maintaining secure work environment.
- Provided excellent customer service by accommodating special dietary needs and addressing concerns promptly.
- Helped establish positive work culture among kitchen staff by actively participating in team meetings and offering constructive feedback for improvement.
- Utilized strong organizational skills to manage multiple priorities simultaneously under pressure during busy shifts.
Line Leader
Dave & Buster's
09.2016 - 09.2019
- Supervised updating procedures for working documents such as shift reports and handovers.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
- Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
Education
Bachelor of Science - Homeland Security And Administration
Strayer University
Fredericksburg, VA06.2025
Associate of Applied Science - Criminology And Forensic Technology
ITT Technical Institute
Springfield06.2014
Skills
- Positive Attitude
- Customer service focus
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Conflict Resolution
- Assigning Work
- Complaint resolution
- Shift Paperwork Completion
- Policy Enforcement
- Client Support
- Team Leadership
Timeline
Shift Leader
Securitas Critical Infrastructure Services, Inc.
07.2020 - Current
BOH Line Cook
Matchbox
09.2019 - 06.2020
Line Leader
Dave & Buster's
09.2016 - 09.2019
Bachelor of Science - Homeland Security And Administration
Strayer University
Associate of Applied Science - Criminology And Forensic Technology
ITT Technical Institute