Amy Gilbert
New Castle,DE
Summary
A decade of experience in medical reception and client services combined with advanced veterinary care skills. Dedicated to compassionate patient care and client management. Expert in delegating patient flow and maintaining medical records. Proven ability to enhance client communication and support, ensuring optimal treatment outcomes through meticulous documentation and collaboration with medical professionals.
Overview
11
11
years of professional experience
Work History
Lead Veterinary Assistant
VCA Hospitals
11.2019 - 09.2025
- Accept new patients and updated client records, appointment check-in and payment processing.
- Schedule appointments and surgical procedures.
- Enrolled patients in wellness and health credit programs.
- Processing prescription authorizations.
- Provided customer support to clients, answering questions and addressing concerns via phone and digital communication portals.
- Assisted doctors with analyses and physical assessments, diagnostic imaging such as x-rays and scans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Recorded and documented medical observations to inform treatment decisions.
- Kept detailed records of patient treatments and medical history.
Client Service Coordinator
Banfield Animal Hospital
01.2015 - 10.2019
Education
High School Diploma -
Alexis I DuPont
Wilmington DESkills
Compassionate patient care
Client communication and patient portal engagement
Pharmacy management
Medical records software
Patient flow management
Timeline
Lead Veterinary Assistant
VCA Hospitals
11.2019 - 09.2025
Client Service Coordinator
Banfield Animal Hospital
01.2015 - 10.2019
High School Diploma -
Alexis I DuPont