Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

AMY GILMORE

Anderson,OH

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Professional Services Project Manager

Jenzabar
06.2015 - Current
  • Managed project teams on 45 large and small projects simultaneously.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed project status updates to stakeholders and executive management.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Analyzed project performance data to identify areas of improvement.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Developed and implemented project plans and budgets to ensure successful execution.

Senior Program Coordinator

U.S. Bank
02.2011 - 06.2015
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Developed program marketing and outreach strategies to increase awareness and attract new participants.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Developed and implemented training programs for staff.
  • Researched best practices and developed strategies to improve program outcomes.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.

Personal Banking Representative

U.S. Bank
02.2008 - 02.2011
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Processed deposits, withdrawals and ACH transfers accurately.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Monitored customer accounts to detect irregularities or suspicious activity.
  • Verified customer identity and reviewed documentation for accuracy.
  • Backed up teller team by handling needs of new and existing customers at main counter.

Certified Medical Assistant

Oncology Hematology Care
10.2007 - 02.2008
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

Education

Associate of Applied Science - Cancer Information Management

Southwest Technical College
Fennimore, WI
05.2021

Certification - Graphic And Web Design

Great Oaks Institute of Technology
Cincinnati, OH
02.2015

Associate of Applied Science - Medical Assisting

Southern Ohio College
Cincinnati, OH
06.2006

Skills

  • Customer Satisfaction and Needs Assessments
  • Workflow Processes
  • Cost Containment
  • Project/Program Management
  • Critical Thinking
  • Multi-Unit Operations Management
  • Scheduling
  • Budgeting and Forecasting
  • Data Analysis and Reporting
  • Data Research
  • Smartsheet
  • Office 365 / Teams
  • Salesforce
  • JIRA / Azure DevOps

Certification

  • Certified Tumor Registrar / Oncology Data Specialist, NCRA - July 2021 - License #2021119

Additional Information

  • PMP Training
  • U.S. Bank Board of Directors for the Development Network Cincinnati Chapter (2014 – 2015)
  • Customer Service and Sales Award at U.S. Bank for 3 years in a row (2009 – 2011)
  • Owned and ran a remarkably successful wedding cake business for 4 years and won 3 Wedding Wire Awards for outstanding service, cake presentation and taste (2010 – 2014)
  • Volunteer Award from Stepping Stones Camp (1994)
  • Performer in local community theater shows and toured with the Showbiz Players with the production of The Civil War in 2001, 2002, 2006, 2017

Timeline

Professional Services Project Manager

Jenzabar
06.2015 - Current

Senior Program Coordinator

U.S. Bank
02.2011 - 06.2015

Personal Banking Representative

U.S. Bank
02.2008 - 02.2011

Certified Medical Assistant

Oncology Hematology Care
10.2007 - 02.2008

Associate of Applied Science - Cancer Information Management

Southwest Technical College

Certification - Graphic And Web Design

Great Oaks Institute of Technology

Associate of Applied Science - Medical Assisting

Southern Ohio College

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AMY GILMORE