Excel
Amy Gilmore
Waukesha,WI
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
Work History
Storage clerk
U-Haul
- Increased efficiency by streamlining filing systems and organizing important documents.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Online grocery shopper
Walmart
10.2021 - 03.2023
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Shopping process for improved order completion times and increased daily productivity.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
Cashier
Lowe's Home Improvement
05.2019 - 11.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales associate
Payless shoe source
09.2018 - 04.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Shift Lead for the Cashiers
Good Harvest Market
Pewaukee, WI
05.2015 - 07.2018
- Improved team efficiency by implementing new scheduling and task management strategies.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Bookkeeping Assistant
Good Harvest Market
Pewaukee, WI
05.2015 - 07.2018
- Streamlined bookkeeping processes by implementing efficient accounting software and procedures.
- Improved financial reporting accuracy with meticulous data entry and reconciliation tasks.
- Reduced errors in financial records by conducting thorough audits and identifying discrepancies.
- Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
Housekeeping
Oak Hill Terrace Community service
09.2014 - 03.2015
Education
Bachelor of Science - Biochemistry
Steven Point University
Stevens Point, WI2023
Associate of Applied Science -
Milwaukee Area Technical College
Milwaukee, WI2017
Skills
- Bookkeeping
- Spreadsheet Development
- Research
- Administrative Support
- Database Entry
- Cash Management
- Customer Satisfaction
- Sales Expertise
Software
Word
references
Jacob Ehr, General Manager, U-Haul, 262-229-1454
Ron Sjoquist, General Manager, Good Harvest Market, 608-556-3834
Timeline
Online grocery shopper
Walmart
10.2021 - 03.2023
Cashier
Lowe's Home Improvement
05.2019 - 11.2019
Sales associate
Payless shoe source
09.2018 - 04.2019
Shift Lead for the Cashiers
Good Harvest Market
05.2015 - 07.2018
Bookkeeping Assistant
Good Harvest Market
05.2015 - 07.2018
Housekeeping
Oak Hill Terrace Community service
09.2014 - 03.2015
Storage clerk
U-Haul
Bachelor of Science - Biochemistry
Steven Point University
Associate of Applied Science -
Milwaukee Area Technical College