Amy Gleason
Dunkin' Donuts
Center Hill,FL
8
years of professional experience
Dedicated team member with a strong background in customer service and food preparation. Demonstrates steady performance in high-volume settings and adheres to procedural standards for task completion. Collaborates effectively to meet daily service targets and maintain quality compliance.
Work History
Crew Member
8 Months- Guided customers in selecting menu items and addressing product inquiries to enhance their dining experience.
- Delivered consistent beverage service by following standard recipes and customer requests.
- Ensured cleanliness and organization of workstations and dining areas to promote a welcoming environment.
- Managed opening and closing duties, including workstation setup, cleaning, and supply restocking.
- Operated cash register, processed payments, and counted cash accurately.
- Resolved customer complaints with professionalism and service-focused communication.
- Maintained smooth daily operations through proper setup and cleaning.
Home Care Provider
2 Years 2 Months- Coordinated daily personal care support for clients, enhancing their ability to perform daily living activities and maintain hygiene.
- Established positive rapport with clients to promote emotional well-being.
- Managed transportation scheduling for appointments and social activities.
Customer Service Cashier
2 Years 3 Months- Processed customer transactions at point of sale, ensuring accuracy and efficiency.
- Maintained accurate transaction records throughout each shift to support financial integrity.
- Assisted with training new cashiers on procedures and customer service practices.
Education
High School Diploma
Skills
Menu knowledge
Transaction accuracy
Workstation organization
Team support
Conflict resolution
Initiative and self-motivation
Dependability
Food preparation
Cash handling
Sanitation protocols
Attention to detail
Multitasking
Time management
Timeline
Crew Member
Dunkin' Donuts
12.2025 - 08.2026Read More
Home Care Provider
Yvonne Sizemore
11.2020 - 01.2023Read More
Customer Service Cashier
Lady Dawgs
08.2018 - 11.2020Read More
South Sumter High School
High School Diploma
Read More