Amy Gloff
Mesa,AZ
Summary
Leader with deep experience in customer service and property management, specializing in team building, issue resolution, and delivering high‑quality service experiences.
Overview
8
8
years of professional experience
Work History
Hotel Night Auditor
Marriott
Mesa, AZ
02.2025 - Current
- Deliver overnight guest support while ensuring a seamless and positive customer experience
- Manage check-in/check-out processes and resolve guest concerns professionally
- Act as overnight point of contact, ensuring guest satisfaction and property security
- Managed nightly financial audits to ensure accuracy and compliance with company standards.
Warehouse Manager
Spencertified
Mesa, AZ
09.2023 - 02.2025
- Led daily operations with a strong focus on customer satisfaction and service delivery
- Managed team performance, workload prioritization, and communication
- Handled customer inquiries via phone and email, resolving issues efficiently
- Supported sales efforts and order fulfillment while maintaining service standards
- Oversaw daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
Shift Lead Manager
Party City
Gilbert, AZ
01.2023 - 07.2023
- Supervised and coached frontline associates to deliver consistent customer experiences
- Managed cash handling, deposits, and daily operational tasks
- Supported merchandising and sales initiatives to improve customer engagement
General Manager
Prime Storage
Mesa, AZ
01.2020 - 10.2022
- Oversaw full-site operations with a strong emphasis on customer retention and satisfaction
- Led teams, managed budgets, and partnered with vendors to support service delivery
- Resolved escalated customer concerns and implemented solutions to improve experience
- Supported multi-site operations and acquisitions, ensuring continuity of service
Property Manager
Right Space Storage
Mesa, AZ
09.2018 - 01.2020
- Managed customer relationships from inquiry through long-term retention
- Conducted daily operational reviews, reporting, and service follow-ups
- Trained and supported staff to maintain high service standards
Assistant Property Manager
Arrow Self Storage
Mesa, AZ
09.2017 - 09.2018
- Supported customer success through proactive communication and service solutions
- Assisted with account management, payments, and operational reporting
- Oversaw lease agreements, facilitating renewals and addressing tenant inquiries effectively.
- Managed property maintenance requests, ensuring timely resolution and upkeep of facilities.
Education
High School Diploma / GED - General Studies
GED Testing Center
Tucson, AZ09.1999
Skills
- Customer Success Strategy & Retention
- Team Leadership, Coaching & Development
- Guest & Client Experience Management
- Cross-Functional Collaboration
- Issue Resolution & Escalation Management
- Operational Oversight & Reporting
- Payment Processing & Account Management
- Time Management & Prioritization
Timeline
Hotel Night Auditor
Marriott
02.2025 - Current
Warehouse Manager
Spencertified
09.2023 - 02.2025
Shift Lead Manager
Party City
01.2023 - 07.2023
General Manager
Prime Storage
01.2020 - 10.2022
Property Manager
Right Space Storage
09.2018 - 01.2020
Assistant Property Manager
Arrow Self Storage
09.2017 - 09.2018
High School Diploma / GED - General Studies
GED Testing Center