Amy Gordon
Spokane,WA
Summary
Dedicated professional with demonstrated strengths in customer service, team building, and adaptability. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Offers strong skills in de-escalation and the ability to make an impact.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Development Trainer
The Lighthouse II Inc.
2023.06 - Current
- Regularly used deescalation methods to ensure mutual understanding and calm communication.
- Documented clients' progress and adapted treatment plans to meet changing needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Advocated for clients to assure respected rights and wishes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
Health Wellness Lifestyle Coach
YMCA Of The Inland Northwest
2022.07 - 2024.04
- Facilitated group counseling sessions to support and encourage client growth.
- Designed safe and supportive environment for clients to discuss issues.
- Worked alongside healthcare providers educating clients on basic health information to promote long-term change.
- Provided individual health coaching to help clients build self-confidence and resilience.
- Used motivational interviewing to encourage clients to make small changes specific to their lifestyle and goals.
- Worked with clients from many different demographics including valuable populations.
- Built strong relationships with members to promote health, wellness and available services.
Customer Service Supervisor
Family Medicine Liberty Lake
2020.01 - 2021.07
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created customer support strategies to increase customer retention.
Education
Bachelor of Science - Public Health
Brigham Young University - Idaho
Rexburg, ID04.2020
Skills
- Program facilitation
- Organizational Development
- Entrepreneurial spirit
- Adaptability
- Deescalation
- Time Management
Certification
- Certified Personal Trainer, American council on Exercise - 2022
Timeline
Child Development Trainer
The Lighthouse II Inc.
2023.06 - Current
Health Wellness Lifestyle Coach
YMCA Of The Inland Northwest
2022.07 - 2024.04
Customer Service Supervisor
Family Medicine Liberty Lake
2020.01 - 2021.07
Bachelor of Science - Public Health
Brigham Young University - Idaho
- Certified Personal Trainer, American council on Exercise - 2022
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