Amy Gordon
Oswego,IL
Summary
Accomplished General Lab Supervisor with a proven track record at NM Valley West Hospital, recognized for enhancing laboratory efficiency and quality through expert oversight and innovative SOP development. Demonstrates strong skills in laboratory management, staff training, regulatory compliance, and performance improvement. Consistently elevates operational standards while empowering team capabilities to achieve exceptional results. Career goals include further advancing laboratory practices to improve patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
GENERAL LAB SUPERVISOR
NM Valley West Hospital
Sandwich, IL
01.2021 - Current
- Oversight of laboratory operations ranging from POC to Main Lab and Blood Transfusion Service
- Participated in and managed assignment/submission of CAP surveys
- Created and participated in bench competencies
- Worked a bench rotation and covered shifts as needed
- Created schedules for all Lab Staff and maintained schedule on cloud platform- MyTIme/Kronos
- Generated and evaluated statistics, QA/QI parameters for departments of the laboratory to update upper management/workgroups as needed
- Performed administrative duties, regularly tested new workflows, test codes and verified test and software upgrades as needed
- Reviewed policies and practices to maintain compliance with regulatory agencies
MEDICAL TECHNOLOGIST
Ann & Robert Lurie Children’s Hospital
Chicago, IL
01.2019 - 01.2021
- Test and analyze bodily fluids and tissues; prepare cultures of fluid and tissue samples; and study results to facilitate accurate diagnoses
- Perform quality checks to maintain specification integrity
- Perform reagent lot comparisons and new lot studies in compliance with hospital standards and regulatory guidelines
- Consistently surpassed completion expectations
- Identify and present trends by defining, collecting, and analyzing supportive data
- Adhere to quality assurance procedures and maintain regulated records and documentation
- Conduct maintenance procedures on analyzers, troubleshoot and resolve issues, and submit required paperwork in a timely manner
- Created and ran oversight on data-accuracy protocols and adhere to safety and disease-prevention policies
- Assist clinical technologists to respond to quality-related queries
- Created SOP and trained laboratory associates on new procedures
- Transitioned to new hematology analyzer (2019), worked closely with Application Specialists
- Participated in body fluid validation study for Beckman Coulter iQ200 work cell
MEDICAL TECHNOLOGIST
HSHS St. John’s Hospital
Springfield, IL
01.2016 - 01.2019
- Performed core laboratory tests, technical review, and interpretation according to laboratory best practices and standard operating procedures
- Troubleshooting instrument errors and scrutinized sample integrity
- Coordinated routine HIS monthly downtime for the core laboratory
- Diagnosed, analyzed, and corrected calibration, quality, and mechanical errors on instruments
- Took the initiative to revamp SOP for efficiently responding to unscheduled hospital-wide system downtimes
- Submitted to supervisor for review and implementation
- Volunteered to teach incoming MLS program students on urinalysis and LIPID procedures
- Updated class materials to improve understanding by creating PowerPoint slides with diagrams and videos that facilitated ease in grasping complex content
- Consistently received positive feedback on student surveys
PHLEBOTOMIST
HSHS St. John’s Hospital
Springfield, IL
01.2015 - 01.2016
- Collected blood and other bodily fluids from patients for laboratory testing
- Praised for caring bedside manner and recommended for additional training
- Volunteered to cover off shifts and open shifts
INTERN
HSHS St. John’s Hospital
Springfield, IL
01.2015 - 01.2016
- Assisted in the Chemistry department, phlebotomy, and outside the laboratory
- Demonstrated proficiency as a generalist
Education
Licensed Medical Technologist -
American Society of Clinical Pathology
Chicago, IL02.2025
B. S. - Medical Laboratory Science
University of Wisconsin
Oshkosh, WI01.2016
Certified Veterinary Technician -
01.2011
A. S. - Veterinary Technology
Madison Area Technical College
Madison, WI01.2003
Skills
- Team Leadership
- Staff Training
- SOP Development
- Clinical/Technical Resource
- Quality Measurement
- Point of Care
- Performance Improvement
- Regulatory Compliance
- MS Excel
- Word
- PowerPoint
- Microsoft Teams
- EPIC
- Meditech
- SunQuest
- SoftBank
- GEMWeb
- RALS
- Remisol
- Data Innovations
- Beckman
- Siemens
- Sysmex
- BioMerieux
- Cepheid
- Werfen
- Immucor
- Abbott
- Radiometer
- Equipment troubleshooting
- Training and mentoring
- Laboratory management
- Laboratory safety
- Schedule management
- Staff management
- Performance reviews
- Biological specimen processing
- Standard operating procedures
- Quality control analysis
- Compliance management
- Lab operations
- Policy updates
- Scientific writing
Certification
- ASCP Certification 2016 - Present
References
References available upon request.
Timeline
GENERAL LAB SUPERVISOR
NM Valley West Hospital
01.2021 - Current
MEDICAL TECHNOLOGIST
Ann & Robert Lurie Children’s Hospital
01.2019 - 01.2021
MEDICAL TECHNOLOGIST
HSHS St. John’s Hospital
01.2016 - 01.2019
PHLEBOTOMIST
HSHS St. John’s Hospital
01.2015 - 01.2016
INTERN
HSHS St. John’s Hospital
01.2015 - 01.2016
- ASCP Certification 2016 - Present
Licensed Medical Technologist -
American Society of Clinical Pathology
B. S. - Medical Laboratory Science
University of Wisconsin
Certified Veterinary Technician -
A. S. - Veterinary Technology
Madison Area Technical College
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