Amy Gormican
Fond Du Lac,WI
Summary
Customer-focused professional with a successful 37-year career in Sales and Customer Service Management sector. Proven success applying leadership and communication to promote growth in busy business environment.
Overview
37
37
years of professional experience
Work History
Customer Service Representative Manager
Rogan’s Shoes
06.1987 - Current
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and implemented customer service policies and procedures.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Strengthened communication skills through regular interactions with others.
Education
Marketing - Retail Management
Moraine Park Technical College
Fond Du Lac, WISkills
- Call Center Management
- Payroll Administration
- Managing Operations and Efficiency
- Inside sales
- Product Knowledge
- Inbound and outbound calls
- Problem Resolution
- Complaint Handling
- Professional and Courteous
- Scheduling and Coordinating
- Employee Coaching and Mentoring
- Hiring and Training
- Friendly, Positive Attitude
Timeline
Customer Service Representative Manager
Rogan’s Shoes
06.1987 - Current
Marketing - Retail Management
Moraine Park Technical College
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