Amy Gould
East Hampton,CT
Summary
Highly motivated and eager to help the children improve their behaviors, social skills, and educational capabilities while reinforcing the teacher. Observant and skilled team player. Along with learning new procedures quickly.
Overview
22
22
years of professional experience
Work History
Full-Time Special Education Paraprofessional
East Hampton Board of Education
East Hampton, CT
08.2021 - Current
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Documented student behaviors, interventions, and outcomes.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Supported teachers in implementing behavioral intervention plans to address challenging student behaviors.
Part-Time Reading Interventionist
East Hampton Board of Education
East Hampton, CT
08.2019 - 07.2021
- Collaborated with reading specialists to create individualized plans for groups depending on levels.
- Helped struggling students gain confidence.
- Worked with 4 small groups a day (K-3)
- Reinforced reading skills, fluency, and comprehension.
- Collected data to track growth.
Lead Catering Associate And Planner
Angelicos Lakehouse Restaurant
East Hampton, CT
03.2004 - 07.2019
- Provided friendly, prompt guest service
- Communicating requests to kitchen staff, routinely inquiring about customer satisfaction and needs
- Set-up, breakdown, chairs, buffets, skirting, and props as specified by the customer (25-130 attendees)
- Respond to customers many requests and changes in an efficient and professional manner
- Promote restaurant via Bridal Trade Shows
Manager
Farrells Restaurant And Catering
Portland, Connecticut
04.2011 - 09.2015
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Correctly calculated inventory and ordered appropriate supplies
- Reconciled cash and credit card transactions to maintain accurate records
- Engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for business
Senior Administrative Assistant
UPS Capital Business Credit
Windsor, Connecticut
07.2005 - 10.2008
- Managed electronic records database and handled all file requests
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
- Identified and implemented changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
- Routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
Education
Bachelor of Science -
Central Connecticut State University
New Britain, CTAssociate of Science -
Manchester Community College
Manchester, CTSkills
- Organized
- Activity planning
- Decision making
- Adaptability
- Small group support
- Multitasking Abilities
- Student engagement
- Team Player
- Teacher assistance
- Instructional support
- Conflict resolution
- Data collection
Timeline
Full-Time Special Education Paraprofessional
East Hampton Board of Education
08.2021 - Current
Part-Time Reading Interventionist
East Hampton Board of Education
08.2019 - 07.2021
Manager
Farrells Restaurant And Catering
04.2011 - 09.2015
Senior Administrative Assistant
UPS Capital Business Credit
07.2005 - 10.2008
Lead Catering Associate And Planner
Angelicos Lakehouse Restaurant
03.2004 - 07.2019
Bachelor of Science -
Central Connecticut State University
Associate of Science -
Manchester Community College