Amy Grady
Amarillo
Summary
Professional administrative specialist with proven track record in managing office operations efficiently. Strong focus on team collaboration, problem-solving, and delivering results under shifting demands. Skilled in scheduling, document management, and communication. Known for reliability, adaptability, and maintaining high standards.
Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability. EXcellent communication skills
Overview
19
19
years of professional experience
Work History
ISS Coordinator
Amarillo ISD – Mann Middle School
Amarillo, Texas
01.2019 - 03.2021
- Duties include managing student behavior; ensuring the ISS room is quiet, calm, and structured; receiving and returning work to classroom teachers; communicating with administration regarding behavior, assignments, and contacts home for students assigned to ISS; instructing students and guiding them as they learn new concepts while in ISS so they stay on pace with peers while they are out of the classroom; and completing all documentation needed for a student’s term in ISS.
Substitute
Amarillo ISD
Amarillo, Texas
05.2018 - 01.2019
- Duties include implementing the work left by the classroom teacher to ensure there was no break or lapse in learning while the classroom teacher was absent; managing classroom behavior to ensure all students were able to learn; monitor state testing as assigned; assist students with assignments as needed; perform other tasks such as tutorials, detentions, and after school duty as needed.
Classroom Teacher
Amarillo ISD – Palo Duro High School
Amarillo, Texas
01.2018 - 04.2018
- I was the teacher of record for AP World History and AP Human Geography when the previous teacher took an extended leave of absence. Duties included all lesson planning in line with district and state guidelines; delivery of lessons in a creative and engaging manner; creating of assessments; grading student work; tutorials and grade recovery as needed; maintaining gradebook and attendance information; preparing students for their Advanced Placement exams; participating and contributing in PLC sessions; and fostering relationships with students to ensure each student was able to master content.
Pre-Assigned Substitute
Amarillo ISD – Houston Middle School
Amarillo, Texas
09.2016 - 11.2017
- Duties include implementing the work left by the classroom teacher to ensure there was no break or lapse in learning while the classroom teacher was absent; managing classroom behavior to ensure all students were able to learn; monitor state testing as assigned; assist students with assignments as needed; perform other tasks such as tutorials, detentions, and after school duty as needed.
Classroom Teacher
Amarillo ISD – Palo Duro High School
Amarillo, Texas
08.2015 - 05.2016
- I started the year as a pre-assigned substitute and then a teacher was put on administrative leave. At that time, I became the teacher of record for AP World History and AP Human Geography. I was responsible for all aspects of daily classroom business. I prepared lessons in accordance with district and state curriculum; presented creative and engaging lessons; created assessments; prepared students for their Advanced Placement exams; held tutorial and grade recovery sessions; graded student work; maintained grade and attendance records; engaged in PLC sessions; and developed meaningful relationships with students in order to facilitate a better learning environment.
Classroom Teacher
Amarillo ISD – Amarillo High School
Amarillo, Texas
08.2014 - 05.2015
- I was hired at the beginning of the year to teach Government for a teacher who had to take a medical leave of absence for the entire fall semester. I was then moved over to teach AP World History in the Spring semester when a teacher retired. I was the teacher of record for both of these classes. At AHS, I engaged in PLC to create lesson plans according to guidelines; present engaging and interesting lessons; supervise students; maintain grade and attendance records; developed assessments and assignments for students; and held tutorials, grade recovery, and AP test prep sessions as needed.
Classroom Teacher
Canyon ISD – Randall High School
Amarillo, Texas
03.2014 - 05.2014
- I was hired when a teacher suddenly left the position and then the teacher hired to replace her passed away unexpectedly. During this time, I created lesson plans; developed assessments and assignments; presented engaging lessons; maintained grade and attendance records; supervised students both in the classroom and at lunch; and filled in for other duty assignments as needed.
Billing Office Manager
Martin Road Eye
Amarillo, Texas
03.2013 - 03.2014
- Oversaw inventory management, ensuring availability of medical supplies and equipment.
- Implemented office procedures that improved workflow and enhanced patient experience.
- Trained and supervised administrative staff, fostering a collaborative team environment.
- Developed and maintained filing systems to ensure compliance with regulatory standards.
- Streamlined communication between departments, enhancing coordination of patient care services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed daily office operations to ensure efficiency and organization.
- Coordinated scheduling for patient appointments, optimizing staff usage and reducing wait times.
Billing Specialist
Enterprise Medical Management
Amarillo, Texas
04.2008 - 08.2013
- I was tasked with submitting claims to insurance companies; posting insurance and patient payments to the correct accounts; verifying insurance coverage; processing refunds; auditing unpaid claims; and verifying through medical records that procedures were medically necessary according to current accepted standards of care.
Office Manager
Kelly Tire Service
Amarillo, Texas
02.2002 - 04.2008
- Oversaw daily office operations, ensuring efficient workflow and effective communication among team members.
- Managed scheduling and appointment systems to optimize service delivery for customers and staff.
- Developed and implemented office policies to enhance productivity and maintain compliance with industry standards.
- Coordinated inventory management processes, reducing waste and improving resource allocation across departments.
- Trained and mentored junior staff on operational procedures, fostering a collaborative work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Bachelor of Arts - History, Sociology, Human Development
Texas Tech University
Lubbock, Texas12-2015
Skills
- Organization
- Verbal and written communication
- Office administration
- Keyboarding skills
- Appointment scheduling
- File management
- Document preparation
- Calendar management
- Schedule management
- Complex Problem-solving
- Multi-line phone systems
- Quickbooks
- File systems management
- Accounts receivable and payable
- Appointment coordination
Timeline
ISS Coordinator
Amarillo ISD – Mann Middle School
01.2019 - 03.2021
Substitute
Amarillo ISD
05.2018 - 01.2019
Classroom Teacher
Amarillo ISD – Palo Duro High School
01.2018 - 04.2018
Pre-Assigned Substitute
Amarillo ISD – Houston Middle School
09.2016 - 11.2017
Classroom Teacher
Amarillo ISD – Palo Duro High School
08.2015 - 05.2016
Classroom Teacher
Amarillo ISD – Amarillo High School
08.2014 - 05.2015
Classroom Teacher
Canyon ISD – Randall High School
03.2014 - 05.2014
Billing Office Manager
Martin Road Eye
03.2013 - 03.2014
Billing Specialist
Enterprise Medical Management
04.2008 - 08.2013
Office Manager
Kelly Tire Service
02.2002 - 04.2008
Bachelor of Arts - History, Sociology, Human Development
Texas Tech University