Aaron Everett
Delco,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
ISS Coordinator
New Hanover County Schools
Wilmington, NC
08.2023 - Current
- Provide supervision for students who are assigned to the In-School Suspension classroom.
- Take daily attendance.
- Review in-school suspension policies, procedures and student expectations with students daily.
- Work with students and or other staff members during student reflection period on issues such as behavior management and the prevention of undesirable behaviors that resulted in student being assigned to ISS.
- Monitor all ISS assignments; provide encouragement and feedback to students, monitor tests,computer work and provide instructional assistance as appropriate.
- Ensure students have security escorts to lavatory facilities.
- Email teachers 24 hours in advance for work requests and complete student Work completions logs for all students assigned to the room.
Call Center Representative
Verizon Wireless
Wilmington, NC
11.2019 - 08.2023
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Online Banking Specialist
BB&T
Whiteville, NC
01.2017 - 11.2019
- Developed and maintained online banking services for customers.
- Researched customer complaints and resolved technical issues related to online banking accounts.
- Assisted customers with account setup and navigation of their online banking environment.
- Troubleshot customer inquiries regarding passwords and security questions.
- Analyzed data from web analytics software to identify trends in usage of the bank's website.
- Performed daily maintenance tasks such as checking server logs and updating account information as needed.
- Responded promptly to customer requests via email and phone calls.
Education
Bachelor of Arts - Social Work
North Carolina A & T State University
Greensboro, NCSkills
- Preventive Actions
- Customer Focus
- Quality Management Systems
- Corrective Actions
- Activity monitoring
References
References available upon request.
Timeline
ISS Coordinator
New Hanover County Schools
08.2023 - Current
Call Center Representative
Verizon Wireless
11.2019 - 08.2023
Online Banking Specialist
BB&T
01.2017 - 11.2019
Bachelor of Arts - Social Work
North Carolina A & T State University