Amy Gray
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Office Manager
Summertown Tire Services
Mount Pleasant
05.2016 - Current
- Managed daily office operations and ensured efficient workflow across departments.
- Oversaw inventory management and ordered supplies as needed for tire services.
- Assisted customers with inquiries and scheduled appointments for tire installations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers' questions.
- Guided employees in handling difficult or complex problems.
Education
Associate of Applied Science - Office Management
Columbia State Community College
Columbia, Tennessee, TN 08.2012 - 05.2014
Skills
- Office management
- Customer relationship management
- Record keeping
- Invoice tracking
- General bookkeeping
- Problem solving
- Attention to detail
- Effective communication
- Customer service
- Time management
- Payroll and budgeting
- Clerical support
- Credit and collections
- Administrative support
- Customer relations
- Office administration
- Bookkeeping
- Business administration
- Data entry
- Clear oral/written communication
- Accounts payable
Timeline
Office Manager
Summertown Tire Services
05.2016 - Current
Associate of Applied Science - Office Management
Columbia State Community College
08.2012 - 05.2014