Amy Green
Whitney,TX
Summary
Certified Cosmetologist with extensive customer service background. Skilled at managing customer needs, hair and makeup. Assessing styles and recommending optimal choices. Recommending products and looks based on physical characteristics and customer requests. Experienced in providing high-end cosmetology services to clients in fast paced salon environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self Employed Services
01.2004 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Demonstrated strong attention to detail while performing intricate haircutting techniques for precise results every time.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Performed various hair treatments for improved client hair health and appearance.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Performed various waxes, facials, manicures and pedicures.
Hairstylist
Great Clips
05.2023 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Customer Service
C3
02.2013 - 02.2015
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Filled medications & shipped to customers.
- Called doctor offices as needed regarding prescription history.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
Home Health Aide
Visiting Angels
01.2011 - 01.2013
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Hairstylist
JcPenny
04.2005 - 05.2015
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Maintained regular client list and successfully handled walk-in customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits.
- Processed payments, entering sales in register for prompt customer service.
Education
No Degree - Cosmetology
Vernon College
Vernon, TX02.2005
Skills
- Relationship building and management
- Lash and eyebrow maintenance
- Scalp treatments
- Color Corrections
- Hair Removal
- Highlights and lowlights
- Outstanding client retention
- Appointment Coordination
- Customer Education
- Hair styling techniques
- Creativity and Originality
- Texas Licensed Cosmetologist
Certification
- Cosmetology License - 2004-2005
Timeline
Hairstylist
Great Clips
05.2023 - Current
Customer Service
C3
02.2013 - 02.2015
Home Health Aide
Visiting Angels
01.2011 - 01.2013
Hairstylist
JcPenny
04.2005 - 05.2015
Cosmetologist
Self Employed Services
01.2004 - Current
No Degree - Cosmetology
Vernon College