Amy Grenier
Burlington,WA
Summary
Customer service professional prepared for meaningful contributions in dynamic environment. Proven ability to handle customer inquiries and concerns with tact and efficiency. Collaborative team player who prioritizes achieving results and adapting to changing situations. Skilled in conflict resolution and active listening.
Overview
3
3
years of professional experience
Work History
Customer Service Professional
Cambia Health Solutions
04.2022 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Facilitated customer retention by providing timely follow-ups on pending issues and ensuring satisfactory resolutions.
Education
Office Assistance Certification - Office Assisting And Clerical Support
Bellingham Technical College
Bellingham, WA06-2005
Skills
- Customer service excellence
- Payment processing, including money handling
- Quality assurance
- Active listening
- Data entry, filing paperwork
- Technical support
- Microsoft outlook
- Product knowledge
- Critical thinking
- Credit adjustments
- Research
- Clerical support
- Problem-solving, complaint handling
- Verbal and written communication
- Computer proficiency
- Appointment scheduling
- Paperwork processing including filing
- Cultural awareness
Timeline
Customer Service Professional
Cambia Health Solutions
04.2022 - Current
Office Assistance Certification - Office Assisting And Clerical Support
Bellingham Technical College