Dynamic healthcare leader with extensive experience at the Department of Veterans Affairs, excelling in project management and quality improvement. Proven track record in vaccine coordination and stakeholder engagement, driving successful health initiatives. Adept at coaching teams and implementing evidence-based practices to enhance patient care and operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
TVHS HEALTH PROMOTION & DISEASE PREVENTION MANAGER
Department of Veterans Affairs
Nashville, Tennessee
08.2023 - 11.2025
Quality improvement specialist with the TVHS Process Improvement Office
Project leader of the TVHS eScreening Pilot project
Deployed and scaled up eScreening to all locations and contract sites
Instituted an e-Screening monitoring dashboard to track and ensure project objectives were met
Operated as Tennessee Valley Healthcare System vaccine coordinator over 18 facilities servicing 130,000 Veterans
Leader of immunization interprofessional team ensuring compliance with local and national vaccine policies and vaccine contracts
Coordinated planning and execution of vaccine campaigns across logistics, procurement, informatics, pharmacy, MyHealtheVet, business office, occupational health, service lines, nursing education, governance, and leadership
Monitored and educated all personnel on VA, CDC, and ACIP vaccine recommendations
Authored facility-wide vaccine standing orders and comprehensive medical center policy on all TVHS vaccines
Developed facility-wide vaccine dashboard to identify patterns, trends, and areas for improvement
Generated changes to the national VA EHR vaccine clinical reminders
Led Healthy Living Team to disseminate health promotion and disease prevention education, events, training, and messaging
Contributed insights and recommendations as board member in national VA Primary Care End-User Subcouncil meetings
Completed training to conduct and teach motivational interviewing techniques
Coached and mentored 50 VA healthcare professionals on their inaugural quality improvement projects with the national Geriatric Scholars Program
Nurse Practitioner in the Infectious Diseases HIV PrEP Clinic
Provided sexual health and HIV PrEP education during national and local presentations and meetings
Leader of the local, regional (VISN-wide) quality improvement project with an implementation science approach, 'Sexual Health History Taking: A VISN-Wide Assessment to Improve PrEP Utilization' with national endorsement and support from VACO LGBTQ+ Office and national Hepatitis and HIV-Related Conditions (HHRC) Group
Created and deployed nursing and provider sexual health history clinical reminder, STI quick order and treatment sets, and HIV PrEP e-consult to enhance patient care and streamline clinical processes
Conducted retrospective chart reviews on sexual health history taking practices for TVHS and VISN 9
Awarded Office of Health Equality (OHE) Grant in 2022 to expand sexual health clinical reminder into VISN 8-Orlando
Co-led TVHS quality improvement project, 'Implementation of a Novel, Nursing Unit-Focused VA Quality Metrics Dashboard', collaborating with Executive Leadership Team and Nursing Informatics to empower clinical staff in utilizing quality data for improved patient outcomes
Nurse Practitioner in Tennessee Valley Healthcare System Infectious Disease HIV PrEP Clinic
Coach for the national Geriatric Scholars Quality Improvement Program
Authoring and co-authoring scholarly manuscript publication submissions
Providing educational presentations and trainings related to sexual health and HIV PrEP
Disseminating scholarly work findings at local, regional, and national conferences
Defined and tracked quality improvement measures and metrics to ensure compliance with organizational targets and enhance care delivery
Experience participating in RCAs as a team member at Tennessee Valley Healthcare System
Conducts on and offsite VA clinical staff and community stakeholder educational and outreach visits
Assisted in recruiting and mentoring future VA Quality Scholars
NURSE PRACTITIONER
Belmont University Health Services
Nashville, Tennessee
10.2018 - 11.2022
Developed, planned, and supervised COVID-19 satellite campus clinic to enhance healthcare access and response during the pandemic
Providing comprehensive care for students, faculty, and staff in the campus community
Monitoring and tracking communicable infections and potential outbreaks in the campus community
Precepting and training clinical staff and graduate nursing students
Educating and empowering students, faculty, and staff to be involved in their own health and happiness
Collaborated with national college health experts to improve service quality and identify resource solutions for campus healthcare
Capturing data and analyzing clinical trends/patterns in Medicat EHR for quality improvement
Constructing, designing, and coding Medicat EHR templates and forms to improve clinic workflow and patient experience
Recording, tracking, and submitting the CDC Sentinel Provider Network Influenza-like Illness (ILI) Weekly Report for communicable disease and vaccine development
Attending college health conferences, leadership summits, and webinars to address campus healthcare challenges and promote evidence-based care
Strengthened campus partnerships with community resources to expand access to care and enhance available services for the campus community
Consulting on all requested medical care and cases for the Clinic Director, clinic providers and nursing personnel, campus leadership, and campus partners
Exploring optimal patient care strategies in response to increased care demands and current resources
Serving and advocating for best practices for health promotion and clinical care on campus committees and panels
Negotiated MOA with the Tennessee Department of Health State Laboratory to reduce STI screening costs more than 50% for students
FAMILY NURSE PRACTITIONER
Community Quick Care, Middle TN Primary Care, Prohealth Rural Health Services
Nashville, Tennessee
07.2012 - 09.2017
Assessed, evaluated, diagnosed, and treated acute/chronic conditions for patients of all ages
Managed comprehensive care plans, prescribed medications, and facilitated patient and family education to promote health literacy
Delivered culturally competent care, respecting patients' beliefs and practices to enhance patient satisfaction and trust
Established strong rapport with patients, families, and healthcare team to foster a supportive and collaborative care environment
Reviewed and interpreted ordered lab work and diagnostic testing
Performed minor office procedures including suturing, stapling, abscess I & D
Utilized EHR platform for timely, detailed documentation of patient encounters and formulated plans of care
Mentored ancillary staff and collaborated with clinicians in practice setting
Referred patients to appropriate quality services and specialists
Participated in professional continued education
CRITICAL CARE REGISTERED NURSE/TEAM LEADER
Vanderbilt University Medical Center
Nashville, Tennessee
01.2008 - 12.2011
Admitted emergency and trauma level I and II ICU patients, ensuring timely and appropriate care
Executed trauma unit protocols, responded to codes, coordinated staffing and bed management to optimize patient flow
Assisted with bedside surgeries and procedures including arterial line and central line insertions, intubation, bronchoscopy, and Dobhoff placement, enhancing procedural efficiency
ADJUNCT CLINICAL INSTRUCTOR
Belmont University School of Nursing
Nashville, Tennessee
08.2010 - 05.2011
Instructed and supervised undergraduate nursing students on an orthopedic inpatient unit
Directed clinical site skills checkoffs to assess and validate student competencies
Provided instructor feedback and evaluated nursing care plans
Prepared patient assignments for student hospital unit to enhance clinical learning experience
Participated in role playing and monitoring academic simulation lab activities
Attended faculty meetings and provided ongoing mentorship for professional development
Maintained a supportive and professional educational environment conducive to optimal learning
Provided letters of recommendation for former students
Education
DOCTOR OF NURSING PRACTICE -
Belmont University
Nashville, TN
12.2021
MASTER OF SCIENCE IN NURSING -
Belmont University
Nashville, TN
12.2011
BACHELOR OF SCIENCE IN NURSING -
Belmont University
Nashville, TN
12.2007
Skills
Project management
Quality Improvement
Implementation Science
Strategic planning
Policy and procedure development
Vaccine coordination
Stakeholder engagement
Clinical leadership
Evidence-based practice
Root Cause Analysis
Cost Analysis
Statistical Process Control, Run, XmR, and Rare Events Charts
Qualitative Coding
Cross-functional teamwork
Coaching and mentoring
Public speaking
Affiliations
• Sigma Theta Tau International, Omnicron Chapter • ACHA Advanced Practice Clinicians Board, Chair 2022, Chair-elect 2021 (former) • American College Health Association (ACHA) (former) • American Academy of Nurse Practitioners (AANP) • American Nurses Association (ANA) • Tennessee Nurses Association (TNA)
Certification
• FAMILY NURSE PRACTITIONER (FNP-BC), ANCC • BASIC LIFE SUPPORT (BLS) • STOP THE BLEED TRAINING
Accomplishments
• FIRST PLACE TEAM SPIRIT SITE AWARD-NASHVILLE, Summer Leadership Institute, VA Quality Scholars Program, 2021 & 2022 • NURSING RESEARCH & EDUCATION AWARD/NAMED TOP 50 BELMONT SCHOOL OF NURSING ALUMNI OF THE PAST 50 YEARS, Belmont University School of Nursing, 05/01/22 • OHE GRANT AWARD, VA Office of Health Equality, 03/01/22 • ACHIEVEMENT AWARD, Belmont University School of Nursing, 12/01/07
Publications
Affordable housing specialists’ perceptions of advance care planning among low income, older adult residents., Kimpel, C.C., Jones, A.C., Ratcliff, A.C., & Maxwell, C.A., Journal of Hospice and Palliative Nursing, 2022
The Impact of COVID-19 on End-of-life Planning Views, Social Connection, and Quality of Life for Low-income Older: A Qualitative Study., Kimpel, C.C., Lauderdale, J., Schlundt, D., Ratcliff, A.C., & Maxwell, C.A., Journal of Palliative and Supportive Care, 2022
Region-wide evaluation of sexual health among Veterans with a sexually transmitted infection., Johnson, M., Ratcliff, A., Chia, L., Cole, M., Callaway-Lane, C., Stolldorf, D., Dietrich, M., Hulgan, T., Dittus, R., & Roumie, C., 2025
Implementing the quality of care partnership to reduce the cost of screenings for sexually transmitted infections on a college campus., Ratcliff, A., Busby.S., Williams. C., & Phillippi, D., Belmont Digital Repository, 2021
Professional Development
TENNESSEE VALLEY HEALTHCARE SYSTEM DIVERSITY CONFERENCE, Co-Presenter, 03/01/23, Nashville, Tennessee
SEXUAL HEALTH HISTORY: A VISN-WIDE ASSESSMENT TO IMPROVE PREP UTILIZATION: UPDATES, Presenter, 12/01/22, Nashville, Tennessee
UTILIZING THE ADAPT-ITT MODEL FOR EVIDENCE-BASED INTERVENTIONS, Co-Presenter, 11/01/22, Nashville, Tennessee
SEXUAL HEALTH ASSESSMENTS, Presenter, 10/01/22, Nashville, Tennessee
IMPLEMENTATION OF A NOVEL, NURSING UNIT-FOCUSED VA QUALITY METRICS DASHBOARD, Co-Presenter, 10/01/22, Nashville, Tennessee
EVALUTATION OF SEXUAL HEALTH HISTORY TAKING AND PREP UTILIZATION AMONG VETERANS WITH A SEXUALLY TRANSMITTED INFECTION AT TENNESSEE VALLEY HEALTHCARE SYSTEM, Poster Presenter, 08/01/22, Houston, Texas
IMPLEMENTATION OF A NOVEL, NURSING UNIT-FOCUSED VA QUALITY METRICS DASHBOARD, Poster Co-Author, 08/01/22, Houston, Texas
MEASUREMENT AND ANALYSIS, Course Attendee, 08/01/22, Nashville, Tennessee
EVALUATION OF SEXUAL HEALTH HISTORY TAKING AND HIV PREP, Presenter, 07/01/22, Nashville, Tennessee
STIS AND SEXUAL HEALTH, Presenter, 07/01/22, Nashville, Tennessee
IMPLEMENTING THE QUALITY OF CARE PARTNERSHIP TO REDUCE THE COST OF STI SCREENINGS, Presenter, 06/01/22, San Diego, California
BEST PRACTICES AND STRATEGIES FOR SCREENING, DIAGNOSING, AND TREATING STIS INCLUDING HIV PREP, Presenter, 06/01/22, San Diego, California
BEST PRACTICES FOR SCREENING AND TREATING STIS BASED ON THE 2021 CDC GUIDELINES, Roundtable Presenter, 05/01/22, Nashville, Tennessee
IMPLEMENTATION OF A NOVEL, NURSING UNIT-FOCUSED VA QUALITY METRICS DASHBOARD, Poster Co-Author, 05/01/22, Nashville, Tennessee
PRIMARY CARE GRAND ROUNDS: SEXUAL HEALTH ASSESSMENT AND PREP UTILIZATION, Co-Presenter, 03/01/22, Nashville, Tennessee
VA WHOLE HEALTH: AN EVALUATION OF SITE-LEVEL PROCESSES, Abstract Poster, Co-author, 03/01/22
SEXUAL HEALTH HISTORY: A VISN-WIDE ASSESSMENT TO IMPROVE PREP UTILIZATION, Presenter, 03/01/22
Health promotion disease prevention coordinator at Dollo Ado woreda health officeHealth promotion disease prevention coordinator at Dollo Ado woreda health office
Head of the Division of Disease Prevention and Control at Ministry of HealthHead of the Division of Disease Prevention and Control at Ministry of Health