Aurora Wiggins
Central Point
Summary
Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.
Overview
6
6
years of professional experience
Work History
Service/Program Coordinator II – Mental Health Promotion and Prevention
Jackson County Health and Human Services
Medford, OR
01.2023 - 01.2025
- Lead planning, development, implementation, and evaluation of moderate- to large-scale public health and behavioral health programs serving a county of 220,000+ residents; oversee full program lifecycle from design and funding through outcome reporting and continuous improvement.
- Direct population health and prevention strategies informed by current Master of Healthcare Administration (MHA) studies (expected July, 2026), with advanced coursework in healthcare economics, change management, value-based care, and Triple Aim implementation.
- Represent Jackson County Public Health in regional and statewide behavioral health policy forums; serve as primary liaison to Coordinated Care Organizations (CCOs), hospitals, law enforcement, schools, and community partners to strengthen the continuum of care.
- Conduct data analysis, establish performance benchmarks, and deliver written/oral reports to leadership, funders, and state agencies; consistently meet or exceed all Oregon Health Authority and federal performance metrics.
- Lead change-management initiatives and cross-functional teams (clinical, environmental health, emergency preparedness) to translate complex health policy into actionable community impact.
- Recruit, train, supervise, and support volunteers and program staff; coordinate resources and subcontracts to maximize service reach and effectiveness.
- Design and execute public awareness, stigma-reduction, and health-promotion campaigns across traditional media, web, and social media platforms while ensuring brand and regulatory compliance.
- Conduct needs assessments and interviews with CCOs and community-based organizations to resolve behavioral health system gaps and inform service contracts.
- Deliver training and technical assistance to community members, providers, and partners on behavioral health resources, crisis response, and access pathways.
- Ensure strict adherence to federal/state regulations, collective bargaining agreements, HIPAA, and county policies while fostering a culture of safety and leadership development.
- Drive continuous operational improvement through fiscal analysis, stakeholder engagement, and evidence-based program adjustments.
Social Service Specialist I – Child Welfare
Department of Human Services
Roseburg, OR
01.2021 - 01.2023
- Provided counseling, consultation, therapy, and treatment planning to prevent family breakdown and support child well-being in high-risk families.
- Implemented safety plans and recruited temporary foster or permanent adoptive homes for children requiring removal.
- Investigated reports of child abuse or neglect; collected evidence, assessed risks, and determined appropriate actions.
- Arranged medical treatment, court actions, or substitute care placements as needed.
- Identified family needs, made referrals to resources, and delivered individual/family counseling.
- Ensured families received necessary support and services to promote child safety and health.
- Prepared case narratives and reports; testified in court hearings on abuse/neglect cases.
Lead Intensive Care Coordinator
ADAPT Integrated Health Care
Roseburg, OR
01.2019 - 01.2021
- Led and supervised Intensive Care Coordinators (ICCs); assigned tasks and responsibilities to ensure team efficiency and completion.
- Managed and coordinated integrated physical, behavioral health, and substance use disorder care.
- Collaborated with Human Resources to enhance staff relationships and develop role-specific policies and procedures.
- Presented population health data to CCOs on local Oregon Health Plan (OHP) enrollees.
- Participated in presentations to integrate healthcare services with community providers and local groups.
- Demonstrated agency values of care, compassion, respect, professionalism, and collaboration.
- Assessed client needs; arranged, coordinated, monitored, evaluated, and advocated for multiple services.
- Contributed expertise to agency culture development and expansion.
- Served individuals with severe/persistent mental illness, substance use disorders, physical health barriers, and jail recidivism.
Education
Master of Business Administration (MBA) - Healthcare Administration
Western Governors University
Millcreek, UTBachelor of Science - Human Development and Family Sciences
Oregon State University
Corvallis, OR01.2019
Skills
- Program management
- Office administration
- Proactive mindset
- Strategic planning
- Training coordination
- Project coordination
- Community building
- Problem-solving
- Decision-making
- Analytical thinking
- Excellent communication
- Organizational skills
Timeline
Service/Program Coordinator II – Mental Health Promotion and Prevention
Jackson County Health and Human Services
01.2023 - 01.2025
Social Service Specialist I – Child Welfare
Department of Human Services
01.2021 - 01.2023
Lead Intensive Care Coordinator
ADAPT Integrated Health Care
01.2019 - 01.2021
Bachelor of Science - Human Development and Family Sciences
Oregon State University
Master of Business Administration (MBA) - Healthcare Administration
Western Governors University
Community & Leadership Involvement
Member, 2024, Member, 2024 Community Health Improvement Plan (CHIP) & Community Health Assessment (CHA) – Jackson County