Summary
Overview
Work History
Education
Skills
Timeline
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Keith Browning

New York,NY

Summary

Operations and project management professional with over 5 years of experience in the finance, music, and technology industries. Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.

Overview

9
9
years of professional experience

Work History

Fans First Merchandise Program Coordinator (Promotion Product Specialists Team)

Spotify
New York
03.2025 - Current
  • Support the development and execution of 5-7 weekly artist merchandise marketing campaigns targeting top listening fans on the Spotify platform, utilizing internal tools like Quicksilver and Launcher for email, push, and home banner in-app placements.
  • Develop and cultivate strong relations with Licensors and Partners across artist teams, major labels, and third-party merchandise distributors, as well as developing working relationships with Spotify's Artist and Label Partnership teams .
  • Analyzed engagement data to improve targeting — contributing to an increase in conversion and boost in Premium user retention.
  • Coordinate with the Finance team to track and complete invoicing for commission-based partnerships.
  • Maintain organization and task management skills in a fast-paced environment, ensuring seamless execution of fan rewards initiatives.

Legal Projects Coordinator

Spotify
New York
04.2021 - Current
  • Spearhead the creation and implementation of operational frameworks to support compliance with global regulations, including the EU’s Digital Services Act and the UK’s Online Safety Bill.
  • Directed planning and logistics for key industry events, including Vice President Harris’s visit to Ghana and artist showcases, while developing templates and playbooks for future high profile event execution.
  • Support music marketing campaigns for flagship playlists like RapCaviar, Most Necessary, RNB X, and Spotify CLASSICS, coordinating efforts with artists and internal stakeholders to deliver engaging concert or on-platform activations and increase listener affinity.
  • Supported execution of Spotify Original and exclusive podcast deals by coordinating across Legal, Studios, and external production partners; facilitated contract workflows through Deals Desk and tracked end-to-end deal completion using Asana and JIRA.
  • Champion process improvements and advocated for updates to internal tools, enhancing efficiency in the management of over 70 legal matters, operational workflows and ensuring consistency across the Legal and Music Business teams.
  • Organize and facilitate training sessions to onboard teams to new policies, tools, and processes, improving scalability and team-wide adoption.
  • Author comprehensive weekly legal and strategic updates distributed to company-wide stakeholders, ensuring clarity and alignment on vertical priorities and initiatives.
  • Manage Legal project roadmaps for the successful delivery of high-impact projects, including the launch of Live Listening Rooms, Artist Clips, Album Countdown release pages, and AI music features, by managing operational details and ensuring readiness for launch.

Executive Assistant to the Trading Desk

D. E. Shaw & Co
New York
09.2020 - 04.2021
  • Managed calendars for the Trading Desk Managing Directors and coordinated cross-departmental initiatives, including wellness programs and LEED-compliant document workflows, enhancing the employee onboarding process and improving efficiency.
  • Created and distributed detailed tracking reports for the Executive Committee, ensuring accuracy in compliance and operational updates, resulting in improvement in compliance accuracy.
  • Managed data integrity and regulatory compliance, supporting operational infrastructure and enhancing overall organizational effectiveness.

Reception Desk Manager

D. E. Shaw & Co
New York
11.2016 - 09.2020
  • Managed a team of four receptionists who oversaw a suite of client facing meeting rooms, answered our external business line and provided high level services to external investors and employees.
  • Streamlined administrative tasks such as inventory management, ordering supplies, and maintaining office equipment to support day-to-day operations effectively.
  • Collaborated with departments to address guest needs promptly, resulting in improved overall experience ratings.
  • Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
  • Facilitated smooth operations by overseeing daily tasks, managing staff schedules, and resolving conflicts as needed.

Education

Music Business Trends and Strategies

Berklee Online
01.2022

Certification - Music Supervision for Film and Television

UCLA Extension Online
01.2021

Master - Music, Opera Performance

University of Maryland
01.2014

Bachelor - Music, Vocal Performance

Stetson University
01.2010

Skills

  • Operations & Tools
  • Campaign Execution & Partner Relations
  • Compliance & Policy Development
  • Communication
  • Leadership & Project Management
  • Music Industry Knowledge
  • Program management
  • Office administration
  • Strategic planning
  • Process improvements
  • Vendor management
  • Customer service experience

Timeline

Fans First Merchandise Program Coordinator (Promotion Product Specialists Team)

Spotify
03.2025 - Current

Legal Projects Coordinator

Spotify
04.2021 - Current

Executive Assistant to the Trading Desk

D. E. Shaw & Co
09.2020 - 04.2021

Reception Desk Manager

D. E. Shaw & Co
11.2016 - 09.2020

Certification - Music Supervision for Film and Television

UCLA Extension Online

Master - Music, Opera Performance

University of Maryland

Bachelor - Music, Vocal Performance

Stetson University

Music Business Trends and Strategies

Berklee Online

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    <ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health<ul><li>- Working in Collaboration with the Central Quality team in the development of Quantitative checklists for Aggregate reports.</li><li>- Performing QR of Safety reports i.e, PADER, DSUR, PBRER and DSURs.</li><li>- Managing QR Team for Safety reports and acting as a training lead for Safety Writing Team.</li><li>- Prepared and Performed QC of the trackers for RSI project.</li><li>- Performed Quality review of cases in Argus database for VOQR project. Created error-free reports and other outputs according to tightly defined specifications to ensure timely reporting of assigned job to program management.</li><li>- Participating in weekly meetings on a regular basis to understand the client's requirement for a particular program and ensure that the team meets or exceeds the targets in terms of quality, quantity within the scope of time constraints</li><li>- Responsible for reviewing the SOPs, job aids as per program specific requirements.</li><li>- Acting as a subject matter expert and helping the team members with day-to-day trouble shooting activities.</li><li>- Signal detection and risk management plan authoring or other assigned PV related activities for client's product(s), per the regulations and SOPs when required.</li><li>- Exhibiting a growing awareness of program strategy and thinking capability alongside independence.</li><li>- Reviewing and providing solutions for issues relating to program delivery or escalating appropriately to the Team Lead / Program Lead as required.</li><li>- Providing standards for gathering information for use in trend analysis.</li><li>- Involved in people development in partnership with PDG leads.</li><li>- Ensuring that all training (internal training and client training) are successfully completed in a timely manner.</li></ul> at Syneos Health

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Keith Browning