Amy Gutierrez
Garland,TX
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, complemented by exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
4
4
years of professional experience
Work History
Delivery Driver, Shipping
Duai's Transportation
Dallas, Texas
07.2025 - 09.2025
- Delivered packages efficiently to various locations within designated routes.
- Maintained accurate logs of deliveries and vehicle inspections daily.
- Operated delivery vehicles safely under varying weather conditions.
- Assisted in loading and unloading packages from delivery vehicles.
- Followed safety protocols to ensure personal and public safety during deliveries.
- Provided excellent customer service by addressing inquiries during delivery interactions.
- Navigated using GPS systems to optimize delivery routes effectively.
- Ensured timely pick up of shipments from various locations according to shipping schedule.
Production Worker
KDC/One
Garland, Texas
01.2025 - 07.2025
- Operated production machinery to assemble personal care products efficiently.
- Maintained a clean and organized work area to ensure safety standards were met.
- Collaborated with team members to optimize workflow and meet production goals.
- Conducted quality checks on finished products to ensure compliance with specifications.
- Assisted in packaging operations by labeling and boxing finished goods accurately.
- Reported equipment malfunctions promptly to maintenance for timely repairs and upkeep.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
Marketing Assistant
Crossmark
Lubbock, Texas
09.2023 - 12.2024
- Assisted in creating social media content for marketing campaigns.
- Coordinated events and promotional activities to enhance brand visibility.
- Collaborated with team members on developing marketing materials and presentations.
- Assisted in organizing promotional events and tradeshows.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Gathered customer feedback via surveys and focus groups to gain insights into user experience and preferences.
Order Selector
TBC Supply
Lubbock, Texas
04.2023 - 09.2023
- Operated pallet jack to efficiently transport orders to designated shipping areas.
- Selected and packed products according to order specifications and shipping requirements.
- Maintained inventory accuracy by conducting regular stock checks and updates.
- Collaborated with team members to streamline order processing and improve efficiency.
- Followed safety protocols while handling materials and operating equipment in the warehouse.
- Assisted in training new staff on operational procedures and safety practices.
- Communicated with supervisors regarding inventory discrepancies and supply needs.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Attended company safety meetings to maintain knowledge of new and important information.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Used handheld scanners to key in data for packages.
- Assisted other personnel in the loading and unloading process if needed.
- Inspected product for damages or defects before placing them into containers.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Key Holder
The Shoe Department
Lubbock, Texas
10.2022 - 04.2023
- Opened and closed the store, ensuring security and proper cash handling.
- Assisted customers with product inquiries, providing excellent service and support.
- Managed inventory levels, conducting regular stock checks and replenishments.
- Organized merchandise displays to enhance the shopping experience for customers.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with management to maintain a clean and safe store environment.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Ensured compliance with all company policies and procedures.
Call Center Representative
VXI Global
Lubbock, Texas
07.2021 - 06.2022
- Handled inbound customer inquiries with professionalism and empathy.
- Provided accurate information regarding products and services to customers.
- Documented customer interactions using CRM software for future reference.
- Resolved customer complaints efficiently by following established protocols.
- Collaborated with team members to improve service delivery processes.
- Maintained updated knowledge of company policies and promotional offers.
- Managed high call volumes while maintaining a positive attitude and composure.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Offered additional products or services to enhance customer experience.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Lubbock High School
Lubbock, TX08-2007
Skills
- Route optimization
- Vehicle operation
- Package handling
- Delivery tracking
- Safety compliance
- Inventory management
- Quality control
- Customer service
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Effective communication
- Quality assurance
- Shipping and packaging
- Clear communication
- Load securing
- Local routes
- Data entry
- Stocking and inventory
- Payment collection
- Cash transaction handling
- Order picking and processing
- Pallet jack and hand truck operation
- GPS operation
- Valid Driver's license
- Package scanning
- Safe driving
Timeline
Delivery Driver, Shipping
Duai's Transportation
07.2025 - 09.2025
Production Worker
KDC/One
01.2025 - 07.2025
Marketing Assistant
Crossmark
09.2023 - 12.2024
Order Selector
TBC Supply
04.2023 - 09.2023
Key Holder
The Shoe Department
10.2022 - 04.2023
Call Center Representative
VXI Global
07.2021 - 06.2022
High School Diploma -
Lubbock High School