Amy Hall
Clearlake,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Event Manager
Club Demonstrations
- Planned/managed product demonstrations; schedule of demonstrators; hiring, training, and termination, along with HR issues, purchasing inventory, managed accounts payable/receivable, and payroll for associates.
Assistant Store Manager / Store Manager
Rite Aid
02.2015 - Current
- Managed, motivated, and coached store associates to maximize performance to meet sale and immunization goals set by Corporate; excelled in customer service and interacted with customers on a daily basis
- Recruited, interviewed, and onboarded new store associates; handled merchandising, completed HR issues at a store level including all corrective action; completed an annual assessment of store associates; store inventory, and accounts payable/receivable.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
Diploma - General Education
Sonoma Valley High School
Sonoma, CASkills
- Excellent Customer Service
- Swift grasp of policies and procedures
- Attention To Detail
- Strong Organizational Skills
- Team leader and motivator
- Management Skills
- Large cash handling
- Creative marketing/merchandising
- Associate training/development
- Team leadership and supervision
- Schedule Management
- Deadline Management
- Food service knowledge
- Vendor Management
- Project Oversight
- Project Management
- Brand Awareness
- Budgeting and finance
- File Management
Timeline
Assistant Store Manager / Store Manager
Rite Aid
02.2015 - Current
Event Manager
Club Demonstrations
Diploma - General Education
Sonoma Valley High School