AMY HARMON
Brownsburg,IN
Summary
Creative Senior Program Manager with exceptional background in pharmaceutical industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation including the use of AI to create positive client impacts, program execution and process improvement engagements. Background in Emergency Nursing with a passion for creating the best possible patient experience.
Overview
5
5
years of professional experience
Work History
Senior Program Manager
Centerfirst
12.2021 - Current
- Utilize expertise in AI to support develop insights and guidance that are patient-centric, lead to process improvement, and greater ROI for the clients
- Contribute to ongoing quality improvement activities that continually drive value for our clients as well as internal efficiency and excellence.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Tracked and reported program results to customers and stakeholders to facilitate change management activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Registered Nurse
Hendricks Regional Health Hospital
07.2022 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Program Manager
Centerfirst
05.2020 - 01.2022
- Develop meaningful customer relationships by providing responsive interactions, relevant services, and support; deliver reporting metrics and actionable insights to the client; provide training and direction on monitoring objectives to the internal monitoring team; support the Centerfirst Leadership Team in development and execution of staffing plans, performance management programs, and training opportunities of the internal staff.
Clinical Program Lead
Centerfirst
11.2019 - 05.2020
- Utilize experience to enhance process improvements for the program, lead client meetings to provide insights and collaboration utilizing the Centerfirst values, provide training and guidance to the clinical monitoring team.
Clinical Quality Monitoring Specialist
Centerfirst
08.2018 - 11.2019
- Review, assess, and score calls according to CenterFirst and Client procedures; utilize clinical knowledge to assist in monitoring potential adverse events and product quality complaints; document findings on computer based programs; serve and effective team member to ensure the highest quality of service and productivity for clients.
Education
Bachelor of Science - Nursing
Marian University
Masters in Education -
Indiana Wesleyan University
Bachelor of Science - Elementary
Indiana University School of Education
Kokomo, INSkills
- Strategic Goal Development
- Strong Analytical Skills
- Problem-Solving Skills
- Contract Coordination
- Project Coordination
- Issue Resolution
- Managing Program Activities
- Project Integration Activities
Accomplishments
2022 Living the Values Award Winner at Centerfirst
Timeline
Registered Nurse
Hendricks Regional Health Hospital
07.2022 - Current
Senior Program Manager
Centerfirst
12.2021 - Current
Program Manager
Centerfirst
05.2020 - 01.2022
Clinical Program Lead
Centerfirst
11.2019 - 05.2020
Clinical Quality Monitoring Specialist
Centerfirst
08.2018 - 11.2019
Bachelor of Science - Nursing
Marian University
Masters in Education -
Indiana Wesleyan University
Bachelor of Science - Elementary
Indiana University School of Education
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