Amy Hart

.

• Collaborated with suppliers to maintain up-to-date knowledge of new products, trends, and market changes in the wine and spirits industry.
• Consistently exceeded sales targets by effectively identifying prospective clients and cultivating long-lasting partnerships.
• Provided exceptional after-sales support services that included handling returns or exchanges promptly while maintaining a focus on client satisfaction throughout the process.
• Analyzed sales data to identify growth opportunities within existing accounts while also targeting potential new clients.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

• Mentored and trained staff members to ensure exceptional customer service standards.
• Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
• Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
• Developed strong relationships with suppliers