Amy Haugen
Ogden,IL
Summary
Amy Haugen is a dedicated professional with extensive experience in law enforcement, security supervision,clinic work, childcare, and customer service. Presently she is serving as an Armed Guard Supervisor, leading security teams, ensuring compliance, and managing incident response and also a Clinic project manager with mulitiple roles. Amy also has experience as a Police Officer for patrol, Master Control Officer, maintaining jail security and handling administrative tasks, and as a Home Daycare Provider, offering exceptional childcare services for over a decade. Her background includes strong organizational, communication, and customer service skills, complemented by certifications in CPR and AED. She is authorized to work in the U.S. and is committed to delivering excellence in every role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinic Project Manager
Affirmative Care Solutions
Danville, IL
08.2025 - Current
- Sonography Tech: Diagnostic Medical Sonographer Trainee, perform high quality diagnostic ultrasound exams in accordance with AIUM and ACOG guidelines.
- Medical Assisting(Dr. Asst during procedures): Clinical Medical Assisting during minor surgical and outpatient procedures, ensuring a sterile field and patient safety.
- Patient Care: Provide pre and post procedural care, including monitoring vital signs and educating patients on recovery protocols.
- Surgical Support: Prepare exam rooms and surgical trays for specialized reproductive health procedures.
- Lab Work & CSR: Medical Laboratory Assistant: Process patient specimens and perform routine lab tests with 98% accuracy
- Patient Coordinator: Manage high volume patient intake, insurance verification, and financial counseling in a fast paced medical environment.
- Records Management: Maintain accurate electronic medical records and ensure strict HIPAA compliance.
- Security Director: Director of safety and security, lead a dedicated security team for a high profile healthcare facility, overseeing daily surveillance ad access control.
- Risk Mitigation: Develop and implement emergency response protocols for incident management, de-escalation, and threat assessment.
- Regulatory Compliance: Ensure facility adherence to state and federal safety regulations while maintaining a secure environment for staff and visitors.
Site Supervisor Armed Guard
Howe Security
Lake Bluff, IL
04.2024 - Current
- Supervised daily operations to ensure compliance with safety protocols and security standards.
- Coordinated site security personnel schedules to optimize coverage and response times.
- Trained new staff on security procedures, equipment usage, and emergency protocols.
- Conducted regular inspections of premises to identify vulnerabilities and enhance safety measures.
- Access Control & Compliance: Manage front end entry protocols by legally verifying customer credentials through Veriscan to ensure 100% compliance with state regulations.
- Asset Protection: Provide armed oversight for high value product, deliveries, and secure cash-in transit operations, implementing strict intake procedures to provent loss or theft.
- Conflict De-escalation:Utiliazed advanced communication and de-escalation tactics to professionally manage and resolve incidents involving non-compliant or out of control individuals, maintaining a safe environment for staff and patrons.
- Site Supervision: Led on site security operations, including supervising multiple guards, conducting regular perimeter patrols, and ensuring all security equipment and surveillance for staff and patrons.
- Reporting & Documentation: Maintained detailed daily activity logs and incident reports, ensuring all security breaches or unusual activities were documented and reported to management in a timely manner.
Armed Guard Supervisor
Allied Universal / Pal American
Danville, IL
11.2020 - 01.2024
- As a armed Site Supervisor I supervise a team of armed security officers securing the premises for our customers.
- Supervising a team of security officers ensuring the best possible service delivery.
- Introducing new personnel ensuring they are aware of site security procedures.
- Seeking ways of enhancing service offering by making frequent improvement suggestions, and encouraging security team to do likewise.
- Ensuring that training and screening requirements have been met for all team members.
- Ensuring quality of service, and contract compliance.
- Leading the team in incident management and conflict resolution.
- Completing effective health and safety assessments, risk assessments and site evaluations.
- Supporting and developing team members in the performance of their duties, managing poor performance as required.
- Have good verbal and written communication skills, interacting both internally and externally.
- Excellent customer service skills and organizational skills.
- Trained on Win team Software, For multiple duties including scheduling and payroll.
Patrol Officer
Farmer City Police Dept.
Farmer City, IL
03.2021 - 03.2022
- Patrol area to protect people's lives and property.
- Regulate traffic.
- Respond to accidents or stranded motorists.
- Identify and arrest people accused of violations, including assault, burglary, larceny, and carjacking.
- Enforce motor vehicle laws.
- Testify in court.
- Bag and present evidence.
- Respond to distress calls or calls for assistance.
- Investigate reports of suspicious activity.
- Interview witnesses and suspects.
- Call for backup if needed.
- Pursue fleeing suspects on foot.
- Search vehicles for drugs or paraphernalia.
- Investigate traffic accidents to determine cause of accident.
- Provide road assistance to motorists and give directions if necessary.
- Assist transients with relocation and shelter information.
- Book and process prisoners.
- Write records of arrests and reasons for arrest.
- Reroute traffic in case of accidents or emergencies.
- Escort citizens during funeral processions.
- Issue citations or warnings to people who violate motor vehicle laws.
- Check for proper identification and verify licenses and registration during traffic stops.
Master Control Officer
Champaign County Sheriffs Office
Champaign, IL
12.2019 - 12.2020
- Maintains security of the Champaign County Jail facilities by monitoring and controlling various security devices.
- ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitors and controls both internal and external security of the jail through the use of multiple security devices.
- Logs all incoming and outgoing resident mail.
- Controls and monitors the video visitation system.
- Completes bond processes for residents.
- Responsible for maintaining LEADS certification.
- Utilizes computer and paper warrants to enter, retrieve and relay information.
- Performs clerical functions by maintaining logs, records, reports and files.
- Deals with the public and other law enforcement agencies in person and by telephone and fax.
- Performs other duties as requested by a supervisor.
Home Daycare Provider
ABC Day Care
Hoopeston, IL
11.2008 - 02.2020
- Working double shifts to care for children ages 6 weeks - 12 years in age.
- Taking children on educational field trips, Feeding meals and preparing meals 3 times a day for children.
- Hiring assistants for help in childcare for special needs children.
- Taking multiple college classes for educational purposes for running my daycare proficiently.
- Staying certified in CPR and AED certified.
Account Manager
Rent-A-Center
Watseka, IL
03.2007 - 05.2008
- Customer service representative having the necessary skills to navigate computer operating systems, honed organizational skills, and consistently friendly dispositions.
- Completing assigned calls in timely fashions, conducting phone and in-person business politely and amiably, working with other team members, reviewing expired accounts, communicating with customers about payments, maintaining accurate records of each customer transaction, and performing any other duties assigned by sales managers.
Education
High school or equivalent -
Skills
- Legal Compliance
- Cash Handling
- Crisis Management
- Leadership Skills
- Assisting in Medical procedures
- Managing high security facility
- Expert in patient confidentiality(HIPPA)
- Childcare Provider
- Customer service
- Supervisor skills
- Payroll
- Scheduling
- Cold calling
- Sales
Certification
- CPR & AED
- June 2019 to Present
State of Illinois certificate by the Illinois Law Enforcement Training and Standards Board Mandatory
State of Illinois Certificate by the Illinois Law Enforcement Training and Standards Board Mandatory Firearms Training at the Springfield Police Academy
State Of Illinois PERC Card
Timeline
Clinic Project Manager
Affirmative Care Solutions
08.2025 - Current
Site Supervisor Armed Guard
Howe Security
04.2024 - Current
Patrol Officer
Farmer City Police Dept.
03.2021 - 03.2022
Armed Guard Supervisor
Allied Universal / Pal American
11.2020 - 01.2024
Master Control Officer
Champaign County Sheriffs Office
12.2019 - 12.2020
Home Daycare Provider
ABC Day Care
11.2008 - 02.2020
Account Manager
Rent-A-Center
03.2007 - 05.2008