Amy Henderson
Marion,Illinois
Summary
Results-driven Operations Supervisor with experience leading high-volume logistics and package-handling operations in a fast-paced environment. Skilled in team leadership, employee development, workflow coordination, safety compliance, productivity improvement, and meeting time-sensitive service goals. Proven ability to manage daily operations, resolve challenges, monitor performance metrics, and maintain efficient, customer-focused operations while supporting a safe and productive workplace.
Overview
18
18
years of professional experience
Work History
Operation supervisor
FedEx
Marion, Illinois
10.2025 - Current
- Supervise daily operations and coordinate employees to ensure efficient package processing and on-time service.
- Manage staffing, work assignments, and workflow based on daily package volume and operational needs.
- Monitor employee performance, productivity, attendance, and compliance with company policies.
- Train, coach, and developed team members to improve performance, safety, and operational efficiency.
- Oversee package sorting, scanning, loading, unloading, and movement throughout the facility.
- Enforce safety procedures and maintained a safe, clean, and productive work environment.
- Monitor operational metrics and implemented corrective actions to improve productivity and service quality.
- Coordinate with management and other departments to meet daily service and performance goals.
- Conduct Package Handler meetings, provided performance feedback, and addressed workplace concerns.
- Ensure proper use of equipment and compliance with operational and safety standards.
- Complete operational reports, incident documentation, and other required administrative duties.
- Managed high-volume operations while maintaining accuracy, efficiency, and customer service standards.
Quality Control
FedEx
11.2024 - Current
- Solved problems timely and effectively, ensuring customer satisfaction
- Prepared and delivered operational performance reports to inform management.
- Manage day-to-day department operations with effective workflow coordination.
- Provided administrative support with accurate document preparation and data entry.
Package Handler
Fedex
04.2024 - 11.2024
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed, and loaded packages into correct trucks.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Kitchen Manager
City of Marion
04.2019 - 11.2024
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Coordinated with team members to prepare orders on time.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Modified recipes to accommodate dietary restrictions and allergies.
- Assisted with menu development and planning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
Kitchen Supervisor
Heartland Regional Medical Center
12.2014 - 04.2019
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Directed food preparation and cooking activities to meet health and safety standards.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
Kitchen Supervisor
Heartland Kids Early Learning Center
04.2008 - 04.2015
- Controlled food costs and managed inventory.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
Education
Diploma - General Studies
Crab Orchard High School
Crab Orchard, IL05.2001
Skills
- Quality control and assurance
- Inspection and quality control
- Quality inspections and reporting
- Inventory control
- Employee training
- Workflow coordination
- Operational reporting
- Safety compliance
- Performance monitoring
- Effective communication
- Team building
Timeline
Operation supervisor
FedEx
10.2025 - Current
Quality Control
FedEx
11.2024 - Current
Package Handler
Fedex
04.2024 - 11.2024
Kitchen Manager
City of Marion
04.2019 - 11.2024
Kitchen Supervisor
Heartland Regional Medical Center
12.2014 - 04.2019
Kitchen Supervisor
Heartland Kids Early Learning Center
04.2008 - 04.2015
Diploma - General Studies
Crab Orchard High School