Amy Hernandez
Fountain Valley,CA
Summary
Dynamic professional with a proven track record at DaVita Medical Group, excelling in patient education and office administration. Skilled in medical terminology and relationship building, I've significantly enhanced patient care and streamlined administrative processes. My collaborative approach and problem-solving abilities have fostered strong team and patient relationships, driving improved health outcomes and operational efficiency.
Overview
9
9
years of professional experience
Work History
Kidney Smart Educator
DaVita Medical Group
10.2021 - Current
- Support nephrologist in educating patients on advanced Kidney Disease and Dialysis options.
- Teach members about the importance of kidney function and how to monitor their (health blood pressure, weight, lab test).
- Schedule ongoing training sessions for CKD education.
- Collaborate with nephrologists, nurses, dietitians, and other healthcare providers to create comprehensive care plans for members.
Administrative Assistant
DaVita Medical Group
09.2018 - 10.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Medical Assistant
Family Healing Center
01.2018 - 08.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
California Foot and Ankle Institute
03.2016 - 12.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
No Degree - Medical Assistant
Modern Technology
Fountain Valley 03-2016
High School Diploma -
La Quinta Highschool
Westminster, CA06-2012
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Customer service
- Office administration
Timeline
Kidney Smart Educator
DaVita Medical Group
10.2021 - Current
Administrative Assistant
DaVita Medical Group
09.2018 - 10.2021
Medical Assistant
Family Healing Center
01.2018 - 08.2018
Medical Assistant
California Foot and Ankle Institute
03.2016 - 12.2017
No Degree - Medical Assistant
Modern Technology
High School Diploma -
La Quinta Highschool
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