Amy Hernandez
Memphis,TN
Summary
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
2
2
Languages
1
1
Certification
5
5
years of professional experience
Work History
Medical Assistant
Caballero Family Health Care Group
12.2024 - Current
- Coordinated patient intake, recorded vitals, and prepared exam rooms for provider visits.
- Managed electronic health records, updating charts, medications, allergies, and visit documentation accurately.
- Scheduled appointments, confirmed follow-ups, and supported referral coordination for continuity of care.
- Administered injections and performed specimen collection following clinical protocols and safety standards.
- Triaged patient calls, relayed concerns to providers, and guided appropriate next-step care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved clinical workflow with the introduction of electronic health records system.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Staff Manager
Malco Collierville Tower Cinema Gill &MXT
09.2021 - Current
- Supervised daily cinema floor operations, ensuring smooth guest flow and service consistency.
- Trained front-line staff on ticketing, concessions, and theater closing procedures.
- Monitored guest concerns and resolved service issues to preserve positive customer experience.
- Enforced sanitation, safety, and presentation standards throughout lobby, screens, and concession spaces.
- Reviewed cash handling, drawer reconciliation, and end-of-shift procedures for accuracy.
- Supported staff performance through coaching, feedback, and accountability during busy periods.
- Optimized daily workflows to reduce delays and improve team efficiency across operations.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Provided staff with support and training to achieve top client satisfaction.
- Developed strong relationships with key clients, leading to increased repeat business and customer loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Child Development Associate (CDA) License -
Germantown High School
Germantown, TN04-2022
Medical Assistant -
Concorde Career College
Memphis, TN11-2024
High School Diploma - undefined
Germantown High School
Memphis, TN05-2022
Skills
- Clinical Medical Assistant
- Specimen Collection
- Parenteral Injection
- Venipuncture
- Patient Triage
- EKG
- Healthcare management
- Client relations
- Team collaboration
- Active listening
- Compassionate care
Affiliations
Pending NCCT
Certification
First Aid license
Section name
- References available upon request
- Jessica Avendano- (901) 531-0366
- Ressie Carr – (901) 607-1515
- Kristi Fuller – (901) 412-7162
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Caballero Family Health Care Group
12.2024 - Current
Staff Manager
Malco Collierville Tower Cinema Gill &MXT
09.2021 - Current
High School Diploma - undefined
Germantown High School
Child Development Associate (CDA) License -
Germantown High School
Medical Assistant -
Concorde Career College