Amy Herrera
Phoenix ,AZ
Summary
Dedicated housekeeping professional with extensive experience at HSS Hospitality Solutions, excelling in customer service and cleaning techniques. Recognized for enhancing guest satisfaction through meticulous room maintenance and effective teamwork. Proven ability to manage time efficiently, ensuring prompt responses to guest requests and maintaining high cleanliness standards.
Overview
4
4
years of professional experience
Work History
Housekeeping Room Attendant
HSS Hospitality Solutions
Avalon, CA
07.2024 - 11.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
Housekeeper
Hhs
Phoenix, AZ
04.2022 - 12.2022
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
Room Attendant
HSS Hospitality Solutions
Teton Village, WY
05.2021 - 10.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Education
Washington High School
Phoenix, AZSkills
- Customer service
- Cleaning techniques
- Sanitization procedures
- Hospitality standards knowledge
- Housekeeping
- Guest service and support
- Teamwork and collaboration
- Guest request response
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housekeeping Room Attendant
HSS Hospitality Solutions
07.2024 - 11.2024
Housekeeper
Hhs
04.2022 - 12.2022
Room Attendant
HSS Hospitality Solutions
05.2021 - 10.2021
Washington High School