Amy Hesla
Eden Prairie,MN
Summary
Detail-oriented healthcare professional skilled in fostering teamwork and resolving conflicts. Extensive experience in providing outstanding patient care while mentoring new employees. Dedicated to maintaining strict privacy and confidentiality standards in all professional dealings.
Overview
24
24
years of professional experience
4
4
Certifications
Work History
Trained Medication Aide/Certified Nursing Assistant
Presbyterian Homes and Services
Eden Prairie, Minnesota
09.2021 - 12.2024
- Administered medications in strict accordance with prescribed schedules and guidelines.
- Facilitated daily living activities, including hygiene, eating, and mobility support.
- Trained new staff on caregiving procedures and protocols to ensure consistent care delivery.
- Collaborated with nursing staff to maintain seamless patient care coordination.
Revenue Collections Officer
Minnesota Department of Revenue
St. Paul, MN
04.2019 - 12.2019
- Addressed taxpayer questions and resolved account discrepancies through clear communication.
- Ensured precise documentation of customer interactions and account updates within database system.
- Exhibited calmness and professionalism in providing service during challenging conversations.
Member Service Representative
Life Time Fitness Inc.
Eden Prairie, Minnesota
11.2017 - 03.2019
- Greeted customers professionally to establish a welcoming environment.
- Resolved customer issues promptly to enhance satisfaction and loyalty.
- Collaborated with team members to optimize daily operational efficiency.
Center Manager
Augustana Care Open Circle Adult Day Services
Hopkins, Minnesota
05.2002 - 10.2004
- Directed day-to-day center operations encompassing staffing, scheduling, budgeting, inventory management, and customer service.
- Conducted team meetings to support open communication and collective problem-solving.
- Enforced compliance with health and safety standards across service operations.
Therapeutic Programs Coordinator
Augustana Care Chapel View Campus
Hopkins, Minnesota
06.2001 - 05.2002
- Created engaging recreational programs and events designed to meet various participant interests and needs.
- Provided encouragement and emotional support to cultivate an inclusive atmosphere.
- Monitored safety compliance during activities to ensure participant well-being.
Education
Associate Of Applied Science (AAS) - Practical Nursing
Hennepin Technical College
Eden Prairie, MN12-2025
Nursing Assistant/Home Health Aide Course -
Hennepin Technical College
Eden Prairie, MN07-2021
Nursing Home Administration Licensure Courses
University of Minnesota
Minneapolis, MN05-2001
Bachelor Of Arts (BA) - Business Administration
University of St. Thomas
Saint Paul, MN05-2000
Bachelor Of Arts (BA) - Sociology
University of St. Thomas
Saint Paul, MN05-2000
Skills
- Patient care and medication administration
- Team collaboration and conflict resolution
- Time management and adaptability
- Customer service and support
- Privacy and confidentiality
- Willingness to learn
Certification
Certified Nursing Assistant (CNA) - Minnesota Department of Health, August 2021
Timeline
Trained Medication Aide/Certified Nursing Assistant
Presbyterian Homes and Services
09.2021 - 12.2024
Revenue Collections Officer
Minnesota Department of Revenue
04.2019 - 12.2019
Member Service Representative
Life Time Fitness Inc.
11.2017 - 03.2019
Center Manager
Augustana Care Open Circle Adult Day Services
05.2002 - 10.2004
Therapeutic Programs Coordinator
Augustana Care Chapel View Campus
06.2001 - 05.2002
Associate Of Applied Science (AAS) - Practical Nursing
Hennepin Technical College
Nursing Assistant/Home Health Aide Course -
Hennepin Technical College
Nursing Home Administration Licensure Courses
University of Minnesota
Bachelor Of Arts (BA) - Business Administration
University of St. Thomas
Bachelor Of Arts (BA) - Sociology
University of St. Thomas