Amy Higgins
Roanoke,TX
Summary
Results-driven Payroll and Time Tracking Analyst with a passion for enhancing systems performance to drive operational efficiency and cost savings. Skilled in timely software installations, testing, and troubleshooting to ensure seamless system transitions and minimize downtime. Known for simplifying complex topics and processes, making technical interactions more approachable for average users. Committed to optimizing workflows and delivering exceptional results.
Overview
19
19
years of professional experience
Work History
Payroll Analyst
Dallas
05.2023 - Current
- Canadian Payroll Analyst
- Coordinate and process all Month End, Quarter End, and Year End procedures.
- Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
- Reviewed time records for 500 employees to verify accuracy of information.
- Provided exceptional customer service when addressing employee inquiries about paychecks or withholdings, fostering positive workplace relations.
- Optimized workflow by creating detailed procedure manuals for each step in the payroll process, reducing errors and enhancing efficiency.
- Enhanced payroll accuracy by conducting thorough audits and ensuring proper documentation of all transactions.
Workday Payroll/Time Tracking Consultant
Multiple Clients
02.2019 - 05.2023
- Created process documentation/How To Guide for Payroll department
- Payroll and TT audit for functionality improvement
- History audit/balancing
- Setup Time Tracking for additional companies acquired
- Including rework of security and reporting
- Added additional shift configuration for hospital workers
- Advised on configuration/setup of Workday based on current system processes and needs
- Created SOP’s for both Canadian year end process and ROE process
- Created integration for ROE’s to Service Canada
- Audit history and ran corrections for all Canada specific fields needed
- Preformed Audit/Year End processes and balancing (US/Canada)
- Created Time and Payroll reports, writing test scripts for both Time and Payroll (US, Canada, and PR), and auditing configuration done by a Workday partner.
Payroll Integration & Architecture Specialist
Accenture
11.2017 - 01.2019
- Support both US and Canadian Customers with Workday needs
- Special projects for post go-live needs
- Help streamline Year-End process.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Payroll Consultant / Transition Configuration Specialist
OneSource Virtual
08.2012 - 10.2017
- Worked in both support and implementation over the years at OSV
- Canadian Payroll SME - did all Earning/Deduction Configuration quality checks regarding specific rules surrounding taxation
- Verified proper system setup specific to Canada
- Keep OSV updated on all new Workday functionality, updates, system issues for both US and Canada
- Keep the team up to date with new Workday functionality and train both Customer and staff as needed
- Assist consultants with issues that would arise while implementing
- Recommend requirements strategies to adapt to organizational growth and improvements and overseen coordination with HR and Payroll systems implementations for all OSV customers
- Worked on a team as the "Workday fixers" - If there is an issue related to Payroll, Time Tracking, Garnishments, I fixed it
- End to End testing on all updates/releases
- Year End Testing for all customers
- Retro SME - Did all setup and testing for roll outs of Retro feature
- Write SOP’s for the Payroll Support Team
- Ran parallels and data checks for implementations
- Perform Payroll requirements analysis and create specification definitions for the multi-proxy for Workday system and its related applications such as Payroll, Time Tracking, HCM for both US and Canada
- Support the HRIS Workday application’s change management process and perform multi-proxy Payroll System configuration and customization of the HRIS application for 50 state and federal tax division’s
- Performs a variety of complex requirement analysis for computations as it relates to design, configuration, earnings, involuntary and voluntary deductions, benefits, taxes, FMLA and Leave accruals, salary limitations, or initiation of specific payroll test processes as directed by the Payroll Manager
- Lead Canadian Consultant
- Lead project to streamline ROE process
- Inputs and extracts HR and Payroll data from Workday to Service Canada
- Proactively consults with customers and users to clarify current operating procedures and to identify solutions and recommendations for improvement for the HR and Payroll system
- Knowledge of local/regional compensation and benefit practices as well as employee benefit plans and legal HR issues
- Perform functional Workday Payroll analysis test and troubleshoots scenarios, scripts defects and issues reported
- Assist with the development of user manuals and assist with the education of users on new or modified processes of the payroll and Core HR.
Payroll Specialist
Worklife HR
06.2005 - 03.2009
- Processed payroll for 40 to 50 companies
- Maintained employee files
- Benefit administration
- Maintained all tax and payroll compliance updates
- Created and improved best business practices.
Skills
- Time-Management
- Problem Solver
- Organizational skills
- Excellent communicator
- Skilled in Workday PATT
- Payroll Software Expertise
- Microsoft Excel proficiency
- Payroll Auditing
- Tax Compliance
Accomplishments
- Workday Payroll/LDP Certified
- Workday Time Tracking Certified
- Strong Canadian Payroll experience
- Fundamental Payroll Certification
Timeline
Payroll Analyst
Dallas
05.2023 - Current
Workday Payroll/Time Tracking Consultant
Multiple Clients
02.2019 - 05.2023
Payroll Integration & Architecture Specialist
Accenture
11.2017 - 01.2019
Payroll Consultant / Transition Configuration Specialist
OneSource Virtual
08.2012 - 10.2017
Payroll Specialist
Worklife HR
06.2005 - 03.2009
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