Amy Hill
Summary
Talented Floral Designer accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. Highly communicative employee with expertise helping customers execute floral visions. Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Knowledgeable about balloons, candy and gift baskets, as well as corsages, boutonnieres and wrist bouquets.
Overview
15
15
years of professional experience
Work History
Lead Floral Designer
Smith Food And Drug Store
05.2021 - Current
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Increased revenue through upselling services like custom installations or add-on items during client consultations.
- Fostered a positive work culture among staff members by promoting open communication channels and encouraging continuous skill development.
- Optimized workflow processes in the design studio, allowing for more efficient project completion times without compromising quality standards.
- Enhanced customer satisfaction by creating visually stunning and memorable floral designs for various events.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Streamlined ordering processes for floral supplies, resulting in reduced costs and improved efficiency.
Human Resources Specialist
Smiths Food And Drug
07.2014 - 05.2021
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
Bookkeeper
Smiths Food And Drug
07.2009 - 06.2014
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Identified accounting errors when cross-referencing documents and database information.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated detailed financial reports for management review, facilitating informed decisionmaking.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Education
High School Diploma -
L'anse Creuse High School
Macomb, MI06.1992
Skills
Floral and plant knowledge
Order Management
Continuing Education Commitment
Stock organization
Sales and marketing understanding
Special occasion decorative pieces
Client Consultations
Customer Orders
Customized Floral Solutions
Timeline
Lead Floral Designer
Smith Food And Drug Store
05.2021 - Current
Human Resources Specialist
Smiths Food And Drug
07.2014 - 05.2021
Bookkeeper
Smiths Food And Drug
07.2009 - 06.2014
High School Diploma -
L'anse Creuse High School
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