Cheryl Charles
Columbus,Ohio
Overview
12
12
years of professional experience
Work History
Lead Floral Designer
Kroger Grocery Store
Columbus, Ohio
11.2016 - Current
- Prepared potted plants and bouquets based on customer requirements.
- Properly package flowers and plants for damage-free delivery.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Imparted knowledge on plants and flowers to customers.
- Researched latest design trends, colors and vendor products for use in new pieces.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Cashier Assistant
UDF
Columbus, OH
10.2016 - 12.2018
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Front End Cashier
Golden Corral Buffet And Grill
Columbus, OH
06.2001 - 08.2005
- Greeted customers and responded to requests for information.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Operated register system to process new purchases, item returns and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Answered questions about store policies and addressed customer concerns.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Called for back up cashiers during peak times to minimize wait time for customers.
- Informed front end manager of equipment repair and replacement needs to maintain operations.
- Reviewed and resolved differences between accounting information and cash drawer.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Solicited customers to purchase loyalty and item protection plans, successfully bringing in $[Amount] per month in new revenue.
Education
Graduate - Computer And Information Sciences
Computer Training Academy
London UK05.2007
High School Diploma -
Vieux-Fort High School
Saint-Lucia06.1988
Skills
- Creative Merchandising
- Customer Needs Assessments
- Set Design
- Flower Storage
- Customer Orders
- Stock Control
- Floral and Plant Knowledge
- Vendor Relationships
- Order Placement
- Inventory Control Processes
- Cash Register Operations
- Store Layouts
- Selling Techniques
- Client Meetings
- Price Negotiation
- Project Requirements
- Design Specifications
- Production Schedule
- Floral Shop Assistance
- Daily Reports
- Company Standards
- Daily Cash Management
- Monthly Inventory
- Stock Rotation
- Maintaining Clean Work Areas
- Gift Wrapping
- Good with Numbers
- Credit Card Transaction Processing
- Staff Training
- Visual Displays
- Safe Work Practices
Timeline
Lead Floral Designer
Kroger Grocery Store
11.2016 - Current
Cashier Assistant
UDF
10.2016 - 12.2018
Front End Cashier
Golden Corral Buffet And Grill
06.2001 - 08.2005
Graduate - Computer And Information Sciences
Computer Training Academy
High School Diploma -
Vieux-Fort High School