Amy Hill
Summary
Dynamic Trainer with a proven track record at Disneyland Resort, recognized for exceptional guest service and leadership. Bilingual in English and Spanish, I excel in emergency response and crowd control, consistently enhancing operational excellence. Awarded Five Keys for teamwork and professionalism, I thrive in fast-paced environments, ensuring safety and efficiency.
Overview
12
12
years of professional experience
Work History
Trainer
Disneyland Resort
Anaheim
05.2018 - Current
- Trained cast members across all Fantasyland routes, including new hire onboarding and refresh training.
- Supported operational excellence during downtimes by leading cast through attraction power-down/power-up procedures and evacuation protocols.
- Managed crowd control during peak times such as fireworks and parades, setting up and directing queue ropes and pyro zones.
- Partnered with Leads to uphold safety, courtesy, show quality, and efficiency in daily operations.
- Frequently recognized with Five Keys awards for exceptional teamwork, professionalism, and guest service.
- Provided feedback on employee performance based on observed results during training sessions.
- Recommended changes or improvements in existing training processes as needed.
- Adapted teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Explained goals and expectations required of trainees.
Quality Control Inspector
Pharmaceutical lethal and label company
Simi Valley
01.2015 - 05.2018
- Conducted quality checks to ensure high product standards.
- Collaborated effectively with team members to enhance workflow.
- Operated heavy machinery safely and efficiently.
- Ensured that all products met customer requirements prior to shipment.
Retail Associate / Store Manager
Cribs 2 Teens
Simi Valley
01.2013 - 01.2015
- Solely managed store operations, encompassing cashiering, inventory stocking, and shift management.
- Delivered exceptional customer service while upholding merchandise presentation standards.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CASkills
Bilingual: Fluent in English & Spanish
Guest Service Excellence
Leadership & Peer Training
Emergency Response & Evacuation Procedures
Crowd Control & Queue Management
Five Keys Values (Safety, Courtesy, Show, Efficiency, Inclusion)
Strong Communication & Team Collaboration
Timeline
Trainer
Disneyland Resort
05.2018 - Current
Quality Control Inspector
Pharmaceutical lethal and label company
01.2015 - 05.2018
Retail Associate / Store Manager
Cribs 2 Teens
01.2013 - 01.2015
High School Diploma -
Simi Valley High School
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