Amy Hires
Oakland,CA
Summary
Proven Industry leader with a track record of surpassing sales goals through strategic business development and strong client-relationships. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
27
27
years of professional experience
Work History
Key Account Manager- Treasury Wine Estates
RNDC
Pleasanton, CA
11.2022 - Current
- Achieved and exceeded sales targets for key accounts through effective planning and execution.
- Developed and implemented sales programs to meet sales goals, and increase company profitability.
- Collaborated with TEG sales team members to develop solutions tailored to customer needs.
- Followed up with clients to gauge product success and promote satisfaction.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Southwest Regional Sales Manager
Cline Family Cellars
Sonoma, CA
04.2019 - 10.2022
- Built sales forecasts to reflect desired productivity targets with mulitiple states and distributors.
- Supported sales team members to drive growth and development.
- Developed and significantly grew the assigned territory using strong engagement and communication skills.
- Collaborated with marketing team to develop promotional campaigns aimed at increasing sales in the Southwest region.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Organized regional trade shows and events to promote new vintages and products in the Southwest region.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Assisted in the development and strategic planning of new On Premise only brand.
Northern California Sales Manager
Cline Family Cellars
Sonoma, CA
03.2016 - 04.2019
- Enhanced sales volume by 42% in the top 5 accounts in Northern California. Grew overall POD growth by 78% in the first quarter.
- Executed strategic sales plans to expand customer base and revenue.
- Established relationships with key clients, while maintaining existing customer base.
- Achieved company growth and brand development through market expansion and sales.
District Manager
Southern Glazer's Wine and Spirits
San Francisco, CA
02.2010 - 12.2012
- District Manager of the Year 2011 & 2012
- Developed and significantly grew the assigned territory using strong engagement with all accounts.
- Gained market share in new sales performance through aggressive team training.
- Cultivated strong professional relationships with suppliers and key accounts to drive long-term goals.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, including staff training on new placements to help drive sales.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Wine Manager
Southern Glazer's Wine and Spirits
San Francisco, CA
02.2006 - 03.2008
- Wine Manager of the Year 2006 & 2008
- Organized monthly tastings to introduce customers to new varieties of wine.
- Provided guidance to servers in recommending appropriate wines based on individual customer preferences.
- Developed and implemented comprehensive wine trainings tailored to new account openings.
- Worked closely with restaurant and bar staff to provide expert advice on wine pairings and service techniques.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Key Account Specialist
Southern Glazer's Wine and Spirits
San Francisco, CA
06.2004 - 01.2006
- Developed and maintained strong relationships with key accounts to ensure customer satisfaction.
- Assisted in the development of strategies to increase sales revenue from existing accounts.
- Organized promotional events for key accounts to drive sales growth.
- Coordinated with sales team to identify opportunities for account growth and cross-selling.
- Handled spirited customer conversations and alleviated disputes using appropriate communication skills and conflict resolution techniques.
Sales Representative
Southern Glazer's Wine and Spirits
San Francisco, CA
02.2002 - 05.2004
- Grew an underdeveloped territory by 150% in the first year. Nominated for Rookie of the Year, 2002.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Performed market research to identify potential sales opportunities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Listened to customer needs to identify and recommend the best products and best solutions.
Sales Representative
Southern Wine & Spirits of Florida
Orlando, FL
07.1999 - 01.2002
- Responsible for Disney World and Universal Studios sales.
- Grew product distribution with key suppliers across all parks.
- Developed and maintained key relationships with top decision-makers through effective communication strategies and interpersonal skills.
- Followed up with accounts on a daily basis to ensure satisfaction with the services provided.
Contemporary Marketing Representative
Anheuser-Busch, City Beverages
Orlando, FL
08.1997 - 07.1999
- Developed and implemented innovative marketing strategies to increase brand recognition.
- Organized promotional events, such as Happy Hours and trade shows.
- Managed relationships with vendors and suppliers to ensure customer satisfaction.
- Designed sales-driven programs and promotions to facilitate team objectives.
Education
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University
University Park, PA05-1997
Skills
- Key account management
- Resolution-oriented
- Business development
- Strong Client-Relationship building Skills
- Exceeds sales goals
- Exceptional multi-tasker
- Extensive personal network
Accomplishments
- Certified Sommelier Level 2
- WSETT II
Timeline
Key Account Manager- Treasury Wine Estates
RNDC
11.2022 - Current
Southwest Regional Sales Manager
Cline Family Cellars
04.2019 - 10.2022
Northern California Sales Manager
Cline Family Cellars
03.2016 - 04.2019
District Manager
Southern Glazer's Wine and Spirits
02.2010 - 12.2012
Wine Manager
Southern Glazer's Wine and Spirits
02.2006 - 03.2008
Key Account Specialist
Southern Glazer's Wine and Spirits
06.2004 - 01.2006
Sales Representative
Southern Glazer's Wine and Spirits
02.2002 - 05.2004
Sales Representative
Southern Wine & Spirits of Florida
07.1999 - 01.2002
Contemporary Marketing Representative
Anheuser-Busch, City Beverages
08.1997 - 07.1999
Bachelor of Science - Human Development And Family Studies
Pennsylvania State University