Amy Ho
Self-Employed
West Chester,OH
2
Languages
1
Certification
2015
years of professional experience
Dedicated caregiver with strong teamwork and customer service skills. Known for developing personalized care plans and maintaining compliance with health standards.
Work History
Housekeeper
- Maintained cleanliness and organization of residential spaces to enhance comfort and livability.
- Utilized effective cleaning techniques and appropriate products for various surfaces and materials.
- Developed efficient cleaning schedules to optimize time management and ensure thorough task completion.
- Assisted clients in organizing personal spaces, promoting functionality and accessibility.
- Implemented best practices for safety protocols while handling cleaning supplies and equipment.
- Adapted cleaning methods based on client preferences, fostering positive relationships and satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Server/cook
17 Years 9 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely food delivery to guests.
- Maintained cleanliness and organization of dining area and serving stations.
- Collaborated with kitchen staff to streamline service operations during peak hours.
- Trained new servers on menu knowledge and customer engagement techniques.
Owner/Operator
27 Years 3 Months- Managed daily operations of nail salon, ensuring high-quality customer service and satisfaction.
- Supervised and trained staff in nail care techniques and safety protocols.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Streamlined inventory management processes, reducing waste and optimizing supply costs.
- Established strong relationships with vendors to negotiate favorable product pricing and terms.
- Monitored financial performance, identifying areas for cost reduction and revenue growth.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Operated with safety and skill to avoid accidents and delays.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
Elderly Caregiver
5 Years 11 Months- Provided companionship and emotional support to enhance quality of life for elderly clients.
- Assisted with daily living activities, including meal preparation and medication management.
- Developed personalized care plans based on individual client needs and preferences.
- Monitored health conditions, reporting changes to family members and healthcare professionals.
- Maintained accurate records of care provided, ensuring compliance with health regulations and standards.
Education
Associate of Science - Business Administration And Management
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Certification
Cosmetology license
Languages
Chinese (Cantonese),
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server/cook
Self-Employed
11.2008 - 2026Read More
Elderly Caregiver
Self-Employed
10.2008 - 09.2014Read More
Owner/Operator
Vividnails
05.1999 - 2026Read More
Housekeeper
Self-Employed
Read More
University of Cincinnati
Associate of Science from Business Administration And Management
Read More