Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amy Holbert

Brookings

Summary

Dedicated caregiver with strong skills in elderly care, effective communication, and problem-solving. Committed to enhancing clients' well-being through compassionate support and dependable assistance.

Overview

7
7
years of professional experience

Work History

Caregiver

New Horizons
Brookings, OR
06.2025 - 04.2026
  • Facilitated client support in daily living activities to improve overall quality of life.
  • Delivered companionship and emotional support to enhance mental well-being.
  • Oversaw medication administration and monitored health changes to ensure timely interventions.
  • Ensured cleanliness and safety of living environments by adhering to established protocols.

Caregiver

Department of Human Services
Brookings, OR
11.2024 - 06.2025
  • Assisted clients with daily living activities, enhancing overall quality of life.
  • Provided companionship and emotional support to promote mental well-being.
  • Administered medications and monitored health changes for timely intervention.
  • Maintained clean and safe living environments by following established protocols.

Customer Service Representative

Teleperformance USA
Salt Lake City, UT
12.2022 - 04.2024
  • Provided exceptional customer support by resolving inquiries and issues via phone and chat.
  • Managed high-volume calls efficiently while maintaining a positive customer experience.
  • Collaborated with team members to improve service processes and enhance overall customer satisfaction.
  • Documented customer interactions accurately in CRM software for effective issue tracking.

Customer Service Representative

Discover
Salt Lake City, UT
10.2019 - 12.2022
  • Assisted in training new representatives on product knowledge and customer service protocols.
  • Utilized conflict resolution skills to de-escalate challenging situations and retain customers.
  • Adhered to company policies while delivering consistent service in fast-paced environment.
  • Conducted follow-up calls to ensure resolution satisfaction and strengthen client relationships.

Education

High School Diploma -

La Entrada
Carmichael, CA

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible

Languages

English
Full Professional

Timeline

Caregiver

New Horizons
06.2025 - 04.2026

Caregiver

Department of Human Services
11.2024 - 06.2025

Customer Service Representative

Teleperformance USA
12.2022 - 04.2024

Customer Service Representative

Discover
10.2019 - 12.2022

High School Diploma -

La Entrada
Amy Holbert