Dedicated caregiver with strong skills in elderly care, effective communication, and problem-solving. Committed to enhancing clients' well-being through compassionate support and dependable assistance.
Overview
7
7
years of professional experience
Work History
Caregiver
New Horizons
Brookings, OR
06.2025 - 04.2026
Facilitated client support in daily living activities to improve overall quality of life.
Delivered companionship and emotional support to enhance mental well-being.
Oversaw medication administration and monitored health changes to ensure timely interventions.
Ensured cleanliness and safety of living environments by adhering to established protocols.
Caregiver
Department of Human Services
Brookings, OR
11.2024 - 06.2025
Assisted clients with daily living activities, enhancing overall quality of life.
Provided companionship and emotional support to promote mental well-being.
Administered medications and monitored health changes for timely intervention.
Maintained clean and safe living environments by following established protocols.
Customer Service Representative
Teleperformance USA
Salt Lake City, UT
12.2022 - 04.2024
Provided exceptional customer support by resolving inquiries and issues via phone and chat.
Managed high-volume calls efficiently while maintaining a positive customer experience.
Collaborated with team members to improve service processes and enhance overall customer satisfaction.
Documented customer interactions accurately in CRM software for effective issue tracking.
Customer Service Representative
Discover
Salt Lake City, UT
10.2019 - 12.2022
Assisted in training new representatives on product knowledge and customer service protocols.
Utilized conflict resolution skills to de-escalate challenging situations and retain customers.
Adhered to company policies while delivering consistent service in fast-paced environment.
Conducted follow-up calls to ensure resolution satisfaction and strengthen client relationships.