Amy Hougasian
Virginia Beach,VA
Summary
I have experience in banking retail sales and management as well as mortgage loan origination. This versatility makes me an ideal candidate for any position in banking, lending and customer service to include both sales and support.
Overview
30
30
years of professional experience
Work History
Mortgage Loan Officer
Tidewater Mortgage Services, Inc
08.2014 - 04.2019
- Experienced professional with a successful career in home loan fundings.
- Excel in communicating with each level of the mortgage process, to include setting expectations with both the clients and the referral partners.
- Courteous and frequent interfacing with all intermediaries to include title companies, insurance, and closers to coordinate smooth closing experiences for all parties.
Branch Manager, Mortgage Loan Officer
Wachovia Bank
07.1989 - 04.1999
- Managed a branch team to meet and exceed sales and customer service goals
- Possess excellent abilities to cross-sell products across all lines of banking
- Skilled in opening and approving various types of credit, to include credit cards, auto and boat loans, home equity lines of credit, construction loans, first and second mortgage loans, and merchant services
- Received Five Star recognition within the retail bank for excellence in customer service and sales
- Achieved Gold Level status with Wachovia Mortgage each year as an originator for meeting and exceeding both sales and quality of service goals
- Earned numerous perfect Mystery Shop scores as well as stellar customer satisfaction reviews
- Responsible for the day-to-day operation of the bank branch, to include managing staff, ensuring security measures, adhering to all compliance regulations, and even helping to count night drop bags or balance the ATM when short-staffed
Education
Bachelor of Arts - Economics/Spanish (double Major)
Wofford College
Spartanburg, SC05.1989
Skills
- Worked with Charleston Urban League to help under-served communities achieve homeownership
- Recognized for helping meet Community Reinvest Act goals
- Eligible for NMLS # renewal
- Studied Spanish in the Dominican Republic while in college
Timeline
Mortgage Loan Officer
Tidewater Mortgage Services, Inc
08.2014 - 04.2019
Branch Manager, Mortgage Loan Officer
Wachovia Bank
07.1989 - 04.1999
Bachelor of Arts - Economics/Spanish (double Major)
Wofford College
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