Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Amy Houle

Rockingham,NC

Summary

Compassionate and dedicated Registered Certified Nurse Assistant with a proven track record at Ledgewood Bay, enhancing patient satisfaction through empathetic care and effective communication. Skilled in vital signs monitoring and fostering teamwork, I am committed to continuous learning and providing emotional support to patients during their recovery journey.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Registered Certified Nurse Assistant (RCA)

Ledgewood Bay
11.2022 - Current
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Continuously updated knowledge of best practices in CNA procedures through ongoing education courses, ensuring exceptional levels of care.
  • Developed strong rapport with patients and their families through empathetic listening and clear communication skills.
  • Supported patients during rehabilitation exercises, promoting a faster recovery process.
  • Provided emotional support for patients experiencing difficult medical situations, enhancing their overall well-being during treatment periods.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient information and care activities in electronic health record.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Served as a mentor for new CNAs during their orientation period, sharing valuable insights from personal experience while fostering teamwork within the unit.

Airmar Technology

Warehouse Receiver /
04.2017 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Floor Associate

Target
03.2013 - 04.2017
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
  • Answered questions about store policies and addressed customer concerns.

Skills

  • Reliable team player
  • Patient care
  • Basic life support
  • Vital signs monitoring
  • Safety precautions
  • Companionship and emotional support
  • Willingness to learn
  • Memory care

Certification

  • CNA - Certified Nurse Assistant

Timeline

Registered Certified Nurse Assistant (RCA)

Ledgewood Bay
11.2022 - Current

Airmar Technology

Warehouse Receiver /
04.2017 - 11.2022

Floor Associate

Target
03.2013 - 04.2017

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Amy Houle