Amy Hugle
Maywood,Illinois
Summary
With over 10 years of experience in community planning and development, I possess a strong track record of fostering relationships with customers, particularly during emergency situations where immediate assistance is paramount. As a committed leader in public service, my focus lies in researching and delivering crucial information to individuals in need, guaranteeing their access to vital services such as housing, food, and clothing post-disaster. I excel as a collaborative team member, seamlessly working with colleagues, support staff, and supervisors to achieve our shared objectives.
Overview
23
23
years of professional experience
Work History
Community Planning and Development Representative
Department of Housing and Urban Development
07.1999 - 03.2022
- Helped communities respond to and recover from disasters by providing guidance and housing information
- Developed and maintained relationships with key stakeholders in the industry
- Provided customer support, including responding to inquiries and resolving issues
- Monitored activities and financial reports, then reported findings and concerns to the management team
- Collaborated with colleagues to create events such as conferences and seminars to increase awareness of federal programs associated with housing
- Analyzed data from written and financial reports to identify areas of improvement within stakeholders' organization
- Developed training programs for staff members and stakeholders related to product knowledge
- Implemented strategies that increased customer loyalty through improved communication
- Negotiated contracts with stakeholders regarding pricing and services rendered
- Prepared weekly activity reports summarizing progress on projects or initiatives
- Provided technical assistance when needed during product demonstrations or trials
- Established partnerships with external companies to expand reach of business operations
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails
Education
Bachelor of Arts - Education And Management
Northeastern Illinois University
Chicago, IL05.1998
Skills
- Public Servant Leader
- Grant Management
- Customer Relationship Building
- Strategic Thinking
- Technical Assistance
Accomplishments
Managed a portfolio of $10 million plus of federal funds for 8 stakeholders throughout the state of Illinois.
Synchronized with 2 CPD colleagues and manager to prepare and present a successful Western Illinois Rolling Grantee conference. One-hundred + were in attendance.
A Grantee's lack of expenditure of a yearly grant of $500,000+ in federal funding for low and moderate income people for 2+ years caused a possible reduction in their grant funds. I worked strategically to help them resolved the issue. And even in retirement since 2022 management uses the skills I used to help the grantee become compliant and not lose funding.
2018 - Selected as a Disaster Recovery assistant for the most destructive, Hurricane Florence in North Carolina.
2019 -Selected as a HUD reprehensive were I partnered with FEMA, Portland, Oregon and the County to accelerate vaccinations in Jackson County,
Timeline
Community Planning and Development Representative
Department of Housing and Urban Development
07.1999 - 03.2022
Bachelor of Arts - Education And Management
Northeastern Illinois University
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