Amy Hurley
Gaylesville,AL
Summary
Healthcare Office Manager and Registered Medical Assistant with over 30 years of experience committed to enhancing office operations and patient advocacy. Excels in team training, compliance management, and optimizing clinical workflows to ensure quality patient care and efficient administrative processes.
Overview
33
33
years of professional experience
Work History
Office Manager
VIPcare Centre
Centre, AL
11.2022 - Current
- Managed daily office operations and coordinated administrative tasks to enhance workflow efficiency.
- Delegate work to staff by establishing priorities and setting clear goals.
- Trained new hires on office policies and procedures, ensuring adherence to compliance standards.
- Provided leadership and mentoring to new employees on various company programs, fostering a supportive onboarding experience.
- Research and prepare reports for management to support decision-making.
Office Manager and Registered Medical Assistant
Jubilee Primary Care
01.2022 - 11.2022
- Improved office organization to increase efficiency and professionalism.
- Ensured accuracy of medical records through streamlined patient intake processes.
- Supported physicians in conducting patient examinations and procedures for better care.
- Oversaw daily operations to ensure consistent workflow management.
Office Manager and Registered Medical Assistant
Nelson Internal Medicine
Centre, Alabama
01.2020 - 01.2022
- Managed daily office operations and coordinated administrative tasks to streamline workflow.
- Supported patient intake processes and ensured accurate maintenance of medical records.
- Assisted physicians with patient examinations and procedural tasks.
- Provided compassionate care by effectively addressing patient concerns and inquiries.
Registered Medical Assistant
Floyd Primary Care
11.2018 - 12.2019
- Assisted healthcare providers in conducting patient examinations and treatment procedures, enhancing patient care.
- Scheduled patient appointments, ensuring optimal office flow and patient access to care.
- Instructed patients on medication usage and post-treatment care protocols effectively.
- Supported lab procedures, collecting specimens and processing for testing accurately.
- Coordinated with insurance companies on patient coverage and billing inquiries to ensure streamlined processing.
- Documented comprehensive notes during patient visits to maintain accurate clinical records.
- Incorporated outside records into charts and EHR.
Registered Medical Assistant
Cherokee Health Clinic, owned by Baptist Health Systems; Community Health Systems
03.1995 - 11.2018
- Managed patient records in electronic health record systems to ensure accurate documentation.
- Assisted healthcare providers during patient examinations and treatment procedures.
- Prepared examination rooms by maintaining cleanliness and organization for efficient operations.
- Led patients to exam rooms, answered questions, and explained processes to prepare them for physicians.
- Educated patients on medications and procedures to enhance understanding and compliance.
- Administered injections under direct supervision of physician or nurse practitioner.
- Supported lab procedures by accurately collecting specimens and processing for testing.
- Contacted pharmacies to submit and refill prescriptions for patients.
Registered Medical Assistant
Byron L. Nelson, MD
09.1993 - 03.1995
- Assisted healthcare providers with patient examinations and treatment procedures.
- Managed patient records in electronic health record systems, ensuring accuracy and compliance with healthcare regulations.
- Prepared examination rooms, maintaining cleanliness and organization for efficient operations.
- Instructed patients on medication usage and post-treatment care protocols effectively.
- Supported lab procedures, collecting specimens and processing for testing accurately.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Documented detailed notes during patient visits to support continuity of care and effective communication among providers.
Education
Certificate of Technical Studies - Medical Assistant
Gadsden State Community College
Gadsden, AL08-1993
High School Diploma -
Cherokee County
Centre, AL05-1991
Skills
- Office Management
- Healthcare Software
- Medical Office Compliance
- Compliance management
- Insurance Verification
- Workflow optimization
- MIPS Dashboards
- Supply Chain Coordination
- Training and onboarding
- Team collaboration
- Patient Advocacy
- Customer service
Certifications And Education
- Registered Medical Assistant (RMA)
- Regional Medical Office Manager and Medical Assistant Trainer
Core Skills
Office Management, Staff Training & Onboarding, Clinical Workflow Optimization, eClinicalWorks (eCW) V12, MIPS+ Dashboards, Sxope Copilot, Alabama Board of Medical Examiners (LPSP/QACSC) Credentialing, Patient Advocacy, Billing/Coding Resolution (Z00.0), Inventory Management
Professional Development
- ECW University: Advanced courses in Progress Note Tracking, Lab Configuration, and HPI Summarization.
- MA Skills Rating Assessment Training: Better Health Group University.
- Clinical Applications Training: EMR Resource Center Workflows.
Timeline
Office Manager
VIPcare Centre
11.2022 - Current
Office Manager and Registered Medical Assistant
Jubilee Primary Care
01.2022 - 11.2022
Office Manager and Registered Medical Assistant
Nelson Internal Medicine
01.2020 - 01.2022
Registered Medical Assistant
Floyd Primary Care
11.2018 - 12.2019
Registered Medical Assistant
Cherokee Health Clinic, owned by Baptist Health Systems; Community Health Systems
03.1995 - 11.2018
Registered Medical Assistant
Byron L. Nelson, MD
09.1993 - 03.1995
Certificate of Technical Studies - Medical Assistant
Gadsden State Community College
High School Diploma -
Cherokee County