Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amy Infante

Valley Stream,NY

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Ecommerce Customer Experience Specialist

Jetro Cash And Carry
04.2019 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Streamlined customer support processes for increased efficiency and faster resolution times.
  • Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.

Education

Associate Of Applied Science - Paralegal Studies

LaGuardia Community College
31-10 Thomson Ave Long Island City NY 11101
07.2002

Skills

  • Data entry
  • Multi-line phone talent
  • Understanding customer needs
  • Customer service
  • Quality control
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Ecommerce Customer Experience Specialist

Jetro Cash And Carry
04.2019 - Current

Associate Of Applied Science - Paralegal Studies

LaGuardia Community College
Amy Infante